Food Server Training in Mount Washington KY 40047

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Managers possess a great responsibility and they wear many hats. Managers are not born leaders they are developed.

Managers are educated in two ways:

  1. Management College Degree or technical school diploma.
  2. The employees that moved up in the ranks then became managers.

Technical School:
    images You can earn a diploma in restaurant management, it will normally take up to 6 to 10 months
Mount Washington KY 40047 depending on the school.

College Degree

You can also earn a degree in Restaurant Management Associate of Applied Science Degree (AAS) it will usually require upwards of 14 to 18 months depending on the college or school. Going to college to learn about restaurant management is more about book knowledge than on the job training. Some colleges or technical schools have programs Mount Washington KY 40047 that you can actually work in a restaurant to practice your trade.

There are two types of restaurant managers:

  1. Managers who delegate
  2. Managers that are hands-on

To be a successful manager, you need to learn how to be hands on and learn how to delegate, a mix of both worlds.

Most corporate restaurants have some form of management training programs.

There are two
Mount Washington KY 40047 options that restaurants may provide for management training:

  1. Train at a training restaurant
  2. Train at a corporate location

Position Training:
download-1 Managers need to know how to server, prep, cook, greet and wash dishes. If an employee calls out managers can try to fill in the position by calling another employee.

If the manager is unable to get someone to fill in for Mount Washington KY 40047 that particular position, then the manager needs to work in that position. It is not an option to close the restaurant down for that particular day; too much revenue will be lost.

The manager will designate a lead person such as a head waiter or another employee that is capable of watching the front of the home so that the manager Mount Washington KY 40047 can cook in the kitchen.

It would be really great idea to cross train every cook in every position in the kitchen.

The manager will only stay in the kitchen long enough until the check times are caught up. The lead person should communicate to the manager in the kitchen when issues arise.

The manager will advise the lead person on how to Mount Washington KY 40047 handle the issue or the manger will leave the kitchen temporarily to handle the issue themselves.

What are some of the things that managers need to know in order to operate a restaurant?

Managers Walk-through and Figure Eights:

Managers will conduct a walk-through in the entire restaurant at the beginning the shift preparing the shift for success. This process is commonly known as Mount Washington KY 40047 the manager’s walk-through and figure eights. The managers walking path starts in the parking lot: as the manager walks through the parking and the restaurant they are correcting issues as they go or they are writing down the issues to delegate to employees to rectify. The manager should be on this path at the beginning, throughout and the end of Mount Washington KY 40047 the shift. In other words the manager should touch every area in the restaurant to insure all is good.

Example:

When the manager is in the back of the house they should be observing ticket times, if they are falling behind standard check times, then the manager should help the kitchen catch up on the tickets and then jump out when they Mount Washington KY 40047 are caught up.

The manager should check the refrigerator and freezer temperatures to make sure they are not in the temperature danger zone. If it is slow in the dining room, then the manager should also quickly check to see if the walk-ins are organized, stocked, use of date dots, expired product and rotation. If there are issues to be addressed, Mount Washington KY 40047 then the manager will assign them to cooks to correct after the rush times.
download Preparation Area:

While the manager is conducting the manager’s walk-through and figure eights and they in are the prep area they should be:

  • Reviewing with the prep person the prep sheet to ensure the product amount is correct along with the weights and recipe specs. The prep person Mount Washington KY 40047 should be responsible for the organization, use of date dots, rotation and pull thaw for all storage areas: walk-in refrigerator, walk-in freezer and dry storage. As part of the checkout process the manager needs to verify that all tasks have been completed correctly.

Touching Customer Tables:

Managers need to be out of the office and on the floor giving direction to Mount Washington KY 40047 the employees and interacting with guest by visiting the customer’s tables. A rule of thumb in managing a restaurant is to be out of the office, 90% of the time, and in the office 10% of the time.

If you are in the office it should be during off-peak times and only when you are working on managerial paperwork such as:

    Mount Washington KY 40047

  • Updating sales figure
  • Sales projections
  • Creating employee work schedules
  • Food and beverage orders
  • Inventory
  • End of the shift paperwork and cash counts
  • Etc.

When conducting food orders or inventory you should be scheduled to do that task, another manager should be on the floor running the shift. You cannot afford to create negative customer service all because there is no Mount Washington KY 40047 manager presence in the dining room..

It is a known fact that customer complaints are at the highest during non-peak times. During the non-peak times, everyone normally winds down and gets into the relaxed mode.

You would believe that employee performance would be at the highest during non-peak times, this is not so. This is the time where employees are cut and Mount Washington KY 40047 sent home due to low sales.

You may create customer service related issues during non-peak times that is if your employees are not crossed trained in more than one position.

If your restaurant gets too many customer complaints forget about repeat business. Build your business one customer at a time.
    images Be professional, bright and personable. Refer to your guest by their first names. Mount Washington KY 40047 Teach your staff members to learn your frequent guest first names.

It is easy: approach the table and introduce yourself by your first name, then ask them for their first names.

Example: Hello, my name is “Dawn” and I will be your server for the day and your names are?

This is a great technique to get the first names of your guest. Mount Washington KY 40047 You are adding a personal touch and at the same time you are making your guest feel special as if they are very important persons (VIP).

Think of it this way, as long as you are providing WOW customer service and serving hot quality food, then the servers should receive above average tips and not to mention the restaurant may receive Mount Washington KY 40047 repeat business from that customer.

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Surrounding Areas In Kentucky

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  • Mount Washington Information

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    Food Server Training in Evarts KY 40828

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    An extremely important concept that should be taught in every waiter training program is presence at the table and availability for all of the customers needs. Woody Allen once said that “95% of success is just showing up.” And, I shall apply this type of logic to improve restaurant customer service.

    When a waiter is not readily accessible for the tables
    Evarts KY 40828 at his/her waitstation, then the overall perception will be a lack of restaurant customer care. This, in turn, will have a “domino effect” of pulling down sales, hurting dining room service reputation and unfortunately losing repeat business. Poor restaurant management, low staff morale, lax cell phone policies, allowing waitstaff to take cigarette breaks all contribute to a reduction in restaurant Evarts KY 40828 customer service.
        images Presence is such a simple concept to teach in waiter training programs or to reinforce at pre-shift meetings. A food and beverage server must be present for the customers at all times for proper table maintenance. Presence must occur whether it is very busy and especially when it is very slow. Often times, waiters may not be present during
    Evarts KY 40828 the slow periods because they think there is less monetary incentive–but the opposite holds true.

    During the slow period of a shift, a smart waiter will give extra attention to their tables in order to build up the check. Additional food and beverage options can be offered because of the extra time spent at the table resulting in a higher check Evarts KY 40828 average.

    A waiter can also use this extra time to “wow” the customers offering much greater personal attention than if the restaurant was at full capacity. If top notch techniques and personality are utilized, it will immediately improve the restaurant customer service. It won’t even seem like work for the waiter because of the reciprocal back and forth synergy.
    download The final result Evarts KY 40828 will be repeat business for the restaurant, free word-of-mouth advertising as family and friends are told, not to mention increased revenue because of bigger tips.

    And many times, a waiter will not always have to hawk over a table, but just simply be seen by customers to let them know there is presence for anything needed. Anticipation and good judgment must Evarts KY 40828 be used in all of these examples to improve restaurant customer service.

    The concept of presence also holds true for management as they must be available for customers just like the staff. I have discreetly reviewed many restaurants where managers were either on the telephone unnecessarily or elsewhere unavailable. All kinds of problems sprouted in the restaurant dining room leaving the Evarts KY 40828 waitstaff to completely fend for themselves resulting in small issues ballooning into large issues.

    An example would be waiters desperately needing to get into the computer system to perform certain functions only allowed by a manager such as adjusting a check for a returned order. The manager was the only person in the restaurant who possessed the keys to the computer Evarts KY 40828 to make the adjustment. Since the manager was not readily available at the time, there was a much longer wait for the check. Therefore, the customer’s mood had ballooned from being somewhat impatient to complaining heavily to the owner.
    download-1 These types of mishaps and lack of communication quickly translate into lost revenue that just flies out the door. It is all Evarts KY 40828 unnecessary and can easily be prevented which will immediately improve restaurant customer service.

    So, please impress the concept of “presence” in all pre-shift meetings, every waiter training program and every restaurant management training program for your operation’s reputation and bottom line.

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    Surrounding Areas In Kentucky

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  • Evarts Information

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    Food Server Training in Louisville KY 40201

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    An extremely important concept that should be taught in every waiter training program is presence at the table and availability for all of the customers needs. Woody Allen once said that “95% of success is just showing up.” And, I shall apply this type of logic to improve restaurant customer service.

    When a waiter is not readily accessible for the tables
    Louisville KY 40201 at his/her waitstation, then the overall perception will be a lack of restaurant customer care. This, in turn, will have a “domino effect” of pulling down sales, hurting dining room service reputation and unfortunately losing repeat business. Poor restaurant management, low staff morale, lax cell phone policies, allowing waitstaff to take cigarette breaks all contribute to a reduction in restaurant Louisville KY 40201 customer service.
        images Presence is such a simple concept to teach in waiter training programs or to reinforce at pre-shift meetings. A food and beverage server must be present for the customers at all times for proper table maintenance. Presence must occur whether it is very busy and especially when it is very slow. Often times, waiters may not be present during
    Louisville KY 40201 the slow periods because they think there is less monetary incentive–but the opposite holds true.

    During the slow period of a shift, a smart waiter will give extra attention to their tables in order to build up the check. Additional food and beverage options can be offered because of the extra time spent at the table resulting in a higher check Louisville KY 40201 average.

    A waiter can also use this extra time to “wow” the customers offering much greater personal attention than if the restaurant was at full capacity. If top notch techniques and personality are utilized, it will immediately improve the restaurant customer service. It won’t even seem like work for the waiter because of the reciprocal back and forth synergy.
    download The final result Louisville KY 40201 will be repeat business for the restaurant, free word-of-mouth advertising as family and friends are told, not to mention increased revenue because of bigger tips.

    And many times, a waiter will not always have to hawk over a table, but just simply be seen by customers to let them know there is presence for anything needed. Anticipation and good judgment must Louisville KY 40201 be used in all of these examples to improve restaurant customer service.

    The concept of presence also holds true for management as they must be available for customers just like the staff. I have discreetly reviewed many restaurants where managers were either on the telephone unnecessarily or elsewhere unavailable. All kinds of problems sprouted in the restaurant dining room leaving the Louisville KY 40201 waitstaff to completely fend for themselves resulting in small issues ballooning into large issues.

    An example would be waiters desperately needing to get into the computer system to perform certain functions only allowed by a manager such as adjusting a check for a returned order. The manager was the only person in the restaurant who possessed the keys to the computer Louisville KY 40201 to make the adjustment. Since the manager was not readily available at the time, there was a much longer wait for the check. Therefore, the customer’s mood had ballooned from being somewhat impatient to complaining heavily to the owner.
    download-1 These types of mishaps and lack of communication quickly translate into lost revenue that just flies out the door. It is all Louisville KY 40201 unnecessary and can easily be prevented which will immediately improve restaurant customer service.

    So, please impress the concept of “presence” in all pre-shift meetings, every waiter training program and every restaurant management training program for your operation’s reputation and bottom line.

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    Food Server Training in Tompkinsville KY 42167

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    Here is the new approach to training servers.

    The author operated table service restaurants as pancake houses, coffee shops, family theme, steak houses, International gourmet, Polynesian, Tex-Mex, Delicatessen, Seafood and others too numerous to designate. What they all had in common was that they had waitresses or waiters, now referred to as servers. These servers were expected to perform the duties
    Tompkinsville KY 42167 of handling guests, gathering orders, communicating these orders to the kitchen, assembling the orders for delivery to the tables, delivering these orders, correcting snafus, handling complaints, collecting the payment of the checks and all of the other activities associated with making a restaurant visit a pleasant experience.
        images To the uninitiated this seems to be an insurmountable task requiring a wide range Tompkinsville KY 42167 of food handling talents, a good psyche, a calm inner strength and a genuine liking of people. Where do you find such a talented person and how can he or she be turned loose in your specialized dining room, entrusted with the life blood of your business – your customer? Yes, it is possible to recruit, train, motivate and supervise
    Tompkinsville KY 42167 such fine people to respond adequately to the needs of your food establishment. The newest approach is to train servers from the view point of a trainer taking on a new server recruit on a one- on- one trip to a successful conclusion, ie; making great money for the server and the establishment!

    Here is solid advice for every food server Tompkinsville KY 42167 everywhere… Deliver the orders as soon as possible. Check the quality of the foods carefully before serving them. Never serve any food you believe to be spoiled, soured, or tainted, that you think might be dangerous to the customer’s health. When you discover spoiled, sour, or tainted food, don’t throw it away – call the manager and have him double Tompkinsville KY 42167 check you. If he agrees with your detection, he will agree to the disposal of the questionable food items. Always serve the correct portion. Observe to learn the portions for each item listed on the menu portions sheet posted in the service area. You can’t keep customers happy and your restaurant functioning properly if foods are over or under- portioned. Tompkinsville KY 42167 Management, in setting a price for a food item, takes into account that a certain weight or size of that item will be served for the price to be charged. Exceeding that portion short changes the business and makes it difficult to make the cash return to pay wages and stay profitable. On the other hand, if a guest sees Tompkinsville KY 42167 a smaller than usual portion they will resent it and may not return again.

    Understand your employees that you are training.

    How can you inspire people to work harder and produce more? After years of research, Success Motivation Institute found that these seven basic actions are still among the strongest motivators. There is nothing here that you don’t already know. But in Tompkinsville KY 42167 your daily work, how many of these actions do you forget to practice?
    download 1. Flatter your people with your personal interest: There is nothing wrong with flattery when it is sincere. Genuine flattery, as opposed to mere “buttering up,” will give your people a lift, and will give you a boost in their eyes. Cash in on your personal interest dividends Tompkinsville KY 42167 today. Learn the first names of the husbands and wives of your people. Find out about their children, their family problems, outside interests. Get to know them as human beings, not just workers.

    2. Be consistent in your treatment of your people: This may sound easy, but it’s not. It takes practice and constant self-examination to remain impartial.

    3. Build up the Tompkinsville KY 42167 confidence and pride of your people by consulting with them regularly: Seek out the ideas and advice of your people. Show your respect for their opinions and judgment. Show that they can learn from you but that you also want to learn from them. Make your people feel they are participating, not just taking orders.

    4. Be generous with credit: When Tompkinsville KY 42167 one of your people performs well, don’t keep it a secret. Let others know about it.

    5. Treat ideas with interest, consideration, and respect: When one of your people comes up with a suggestion-even a poor one-make him/her feel glad he brought it to you.
    download-1 6. Own up to your errors honestly: Don’t strut around like a superior being. If you make Tompkinsville KY 42167 a mistake, admit it and take full blame. If one of your people is right and you are wrong, tell him so. And let others involved know that the mistake was yours, not his. Show the people who work for you that you are just as human as they are.

    7. Make facts flow freely: Knowhow is a man’s link to Tompkinsville KY 42167 opportunity and advancement. Sharing your facts, your knowledge, and your experience will convince your people that you are on their side. And it’s only human to reciprocate.

    In short, to double the output of your people, treat each individual as a person first and as an employee second. The greatest need of the food service industry today is teamwork by agreement. Tompkinsville KY 42167 Our industry is a vast complex of many different businesses and widely varied views. Yet our differences fade into insignificance when we consider our many over-all mutual interests.

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    Food Server Training in Salvisa KY 40372

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    An extremely important concept that should be taught in every waiter training program is presence at the table and availability for all of the customers needs. Woody Allen once said that “95% of success is just showing up.” And, I shall apply this type of logic to improve restaurant customer service.

    When a waiter is not readily accessible for the tables
    Salvisa KY 40372 at his/her waitstation, then the overall perception will be a lack of restaurant customer care. This, in turn, will have a “domino effect” of pulling down sales, hurting dining room service reputation and unfortunately losing repeat business. Poor restaurant management, low staff morale, lax cell phone policies, allowing waitstaff to take cigarette breaks all contribute to a reduction in restaurant Salvisa KY 40372 customer service.
        images Presence is such a simple concept to teach in waiter training programs or to reinforce at pre-shift meetings. A food and beverage server must be present for the customers at all times for proper table maintenance. Presence must occur whether it is very busy and especially when it is very slow. Often times, waiters may not be present during
    Salvisa KY 40372 the slow periods because they think there is less monetary incentive–but the opposite holds true.

    During the slow period of a shift, a smart waiter will give extra attention to their tables in order to build up the check. Additional food and beverage options can be offered because of the extra time spent at the table resulting in a higher check Salvisa KY 40372 average.

    A waiter can also use this extra time to “wow” the customers offering much greater personal attention than if the restaurant was at full capacity. If top notch techniques and personality are utilized, it will immediately improve the restaurant customer service. It won’t even seem like work for the waiter because of the reciprocal back and forth synergy.
    download The final result Salvisa KY 40372 will be repeat business for the restaurant, free word-of-mouth advertising as family and friends are told, not to mention increased revenue because of bigger tips.

    And many times, a waiter will not always have to hawk over a table, but just simply be seen by customers to let them know there is presence for anything needed. Anticipation and good judgment must Salvisa KY 40372 be used in all of these examples to improve restaurant customer service.

    The concept of presence also holds true for management as they must be available for customers just like the staff. I have discreetly reviewed many restaurants where managers were either on the telephone unnecessarily or elsewhere unavailable. All kinds of problems sprouted in the restaurant dining room leaving the Salvisa KY 40372 waitstaff to completely fend for themselves resulting in small issues ballooning into large issues.

    An example would be waiters desperately needing to get into the computer system to perform certain functions only allowed by a manager such as adjusting a check for a returned order. The manager was the only person in the restaurant who possessed the keys to the computer Salvisa KY 40372 to make the adjustment. Since the manager was not readily available at the time, there was a much longer wait for the check. Therefore, the customer’s mood had ballooned from being somewhat impatient to complaining heavily to the owner.
    download-1 These types of mishaps and lack of communication quickly translate into lost revenue that just flies out the door. It is all Salvisa KY 40372 unnecessary and can easily be prevented which will immediately improve restaurant customer service.

    So, please impress the concept of “presence” in all pre-shift meetings, every waiter training program and every restaurant management training program for your operation’s reputation and bottom line.

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    Surrounding Areas In Kentucky

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    Food Server Training in Glencoe KY 41046

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    With a boom in the restaurant and food industry there is a constant demand for food servers. It is easy to get hired as a server. You don’t have to be a college graduate to be hired as one. You can work part time or full time waiting on tables. But there is a significant preference for female servers or waitresses.
        images When restaurant owners
    Glencoe KY 41046 hire food servers, they look more into the attitude and appearance than in experience. The task of waiting on tables can be easily trained. Some restaurants have their own particular system. Greeting customers as they enter the establishment, leading them to their table, handing them the menu then taking their order are the just the basics of waiting on tables. In some restaurants, Glencoe KY 41046 a different server is tasked to bring the customer’s food from the kitchen to the table. Placing the dishes and clearing up the table after the customers have eaten is also another task of the server. The food server also collects the payment of the customer after the meal is over.
    download It may seem easy but servers will also have to deal with every
    Glencoe KY 41046 complaint and request of the customer. The reason why most restaurant owners would prefer waitresses is that females handle complaints more graciously and more patiently than their male counterpart. Waitresses tend to be more organized and meticulous when serving their customers. Their attractive appearance and pleasing demeanor attracts more customers to frequent the restaurant. Women have more resilience to pressure from a difficult Glencoe KY 41046 customer.
    download-1 Working as waitress is not limited to restaurants. They could also work in hotels and cruise ships giving them opportunity to travel. With a few years more of experience and exemplary performance, a waitress can work her way up to a captain waitress position and eventually can be a restaurant manager.

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    Food Server Training in Hardinsburg KY 40143

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    Did you know that your restaurant can make more than $100,000 (based on serving 300 customers a day) over the next year by training your waiters and waitresses how to become top sales people? It takes only a few extra seconds for your wait staff to enthusiastically offer suggestions to build add-on sales and increase checks averages. Developing a solid sales training program that
    Hardinsburg KY 40143 focuses on suggestive selling and making sales training one of your top priorities is essential to driving your profit.
        images Training your wait staff to become top sales performers and making your dining room a profit center is essential to the growth of your restaurant, especially in a sluggish economy. Here are some key selling ideas and specific training strategies:

    The Menu: A Server’s Sales Brochure

    A sales Hardinsburg KY 40143 person can not sell properly unless they have obtained the necessary product knowledge. You will benefit by having your team know the menu inside out-yes, that means having them sample every item and learning details such as descriptions, sizes/portions and ingredients. When servers are unfamiliar with food and beverage items, they will lack the confidence they need to sell. Would you buy a computer
    Hardinsburg KY 40143 from a dealer who has no experience operating the model you are interested in? Probably not.

    According to Ray Barshay, the owner of River Grille Restaurant and Crabby Joe’s Deck and Grill in Florida, “To keep sales a priority, we place two to three dinner specials on our tables at pre-shift meetings and have servers taste them so they have a solid idea of the Hardinsburg KY 40143 flavor. Then, we ask them to fully describe the features and benefits of each item. Being equipped with this knowledge builds our servers confidence to effectively sell to our customers.”
    download At Five-Star Training, we recommend to our clients to provide every server with at least two hours of suggestive selling training upon hiring covering all the basics. Then, as ongoing refreshers, each server should attend Hardinsburg KY 40143 pre-shift meetings that touch on core sales strategies. This is a good time to implement sales contests to drive sales motivation. It is a positive habit to fully retrain your servers every six months with at least another two hours. If servers are not recharged, they will run dry. Knowledge is power and power breeds confidence. The more your servers know, the more your Hardinsburg KY 40143 profit will grow.

    Up-selling and Making Add-On Sales

    So how can you earn an extra $100,000 each year? It’s simple: Train your wait staff to sell an average of $1 more per customer by specifically teaching them to:

    • Upgrade alcoholic beverages (sell a call instead of a well, a premium instead of a call, or suggest frozen specialty and premium drinks)

    • Offer to add meat, Hardinsburg KY 40143 poultry, or seafood to a salad

    • Suggest sides such as mushrooms on steaks and French fries with sandwiches

    The following menu items offered to an entire table will also average to $1.00 more per customer:

    • Offer one dessert for the table to share or a dessert to go

    • Suggest one carafe or bottle of wine/champagne per table

    • Recommend one appetizer per table Hardinsburg KY 40143 for everyone to share

    Four Key Selling Strategies

    Here are some additional ideas to teach your wait staff how to effectively sell:
    download-1 Encourage them to…

    Sell with enthusiasm and a smile-show excitement about what you are suggesting. The more enthusiasm generated about a menu item (your favorite), the more likely the customer will order it. For example, say: “Our frozen chocolate Mudslide is outrageous and made with real Hardinsburg KY 40143 Godiva chocolate”

    Sell the Benefits-tell the customer how they can benefit from a particular food/beverage item. Here are some examples:

    • Combination appetizers/entrees, so the customer can sample a variety of items

    • Large platters to satisfy hearty appetites

    • Frozen thirst-quenching drinks on hot days such as Pina Coladas and Strawberry Daiquiris

    • Name-brand liquor for a smooth and flavorful taste

    • Wine to complement Hardinsburg KY 40143 the entree

    Sell routinely and during all courses of the dining process-the

    more frequently you offer suggestions, the greater the opportunity you will have to increase sales. Keep customers’ minds on food. When they are enjoying one course, preview the next course. For example, say: “Save room for our Krazy Kahlua Koffee.” Be sure to have at least two of your favorites ready to suggest Hardinsburg KY 40143 for every course.

    Recognize key selling clues-listen carefully to what the customers say. You may hear some clues that will signal greater sales opportunities. Here are some common phrases:

    • Customers who are celebrating…”It is our anniversary/birthday.” (bottle of wine/champagne)

    • Customers with hearty appetites…”I’m starved.” (large Captain’s Platter)

    • Customers inviting your suggestions…”What do you suggest?” (your favorites)

    Always take the time to properly train your Hardinsburg KY 40143 waiters and waitresses and provide them with the key training tools to make them successful sales people. By developing a solid sales training program within your organization, you are sure to expand bottom-line profits with minimal effort by your wait staff.

    Please Note: Always train your wait staff to be aware of the signs of intoxication and to avoid overselling alcohol. Teach your staff to Hardinsburg KY 40143 refuse selling any alcohol to minors.

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  • Food Server Training in Cornettsville KY 41731
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    Food Server Training in Cornettsville KY 41731

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    Lights, Camera, Action!

    Incorporate Role Play for a Winning Training Program

    Take one…take two…take three…ready on the set?

    Are your teams providing their best performance with every guest that walks through your doors? Incorporating role play into your training programs will help your guests receive an encore performance every time.

    Role play is one of the most effective tools in the trainer’s toolbox where participants can experience real life situations and “learn by doing”. Role play can
    Cornettsville KY 41731 be used to train any level of company personnel including staff, managers, and even company executives.
        images Role play allows teams to experience real life situations in a simulated and controlled environment. With participants playing the roles of guests, employees, and managers, they can be better equipped to handle situations.

    Because of the controlled environment, role play allows the trainer to assess an individual’s strengths and weaknesses and devise an action plan for growth and development. Cornettsville KY 41731 When used to master a skill, role play builds confidence as the skill is practiced and coaching is administered by a trainer. Since the trainer is side by side with the learner, they can easily determine whether the learner has mastered the newfound technique and is ready to work their position solo. When role play is used to emphasize with another person’s feelings, it allows the teams to recognize those feelings and understand
    Cornettsville KY 41731 the effect of their or other’s behaviors. For example, role playing a guest situation will allow teams to better understand how a guest feels. As a result, they will learn the level of service that should be provided to deliver a quality experience. Another benefit from role play is helping team members understand the consequences of breaking policies, such as, arriving late to work and the stressful impact it may have on the Cornettsville KY 41731 entire team. As a result, they will learn the importance of arriving on time.

    How to get started

    Prior to the scheduled training date, company assessments should be performed to determine the specific areas of performance/improvement to be addressed. Then, the company facilitator should determine the overall results to be accomplished and how the issues will be best addressed. For instance, the trainer should determine if the issues are related more to emphasizing feelings or Cornettsville KY 41731 strengthening a skill.

    Next, the company facilitator should determine the specific characters associated with the issue and the particular roles they will play. There are many roles that can be played such as a guest and service representative, a manager and team member, a service representative and kitchen team member or similar combinations.
    download Finally, the company facilitator, armed with the necessary scripts and scenarios, can then develop training aids and other training tools to address Cornettsville KY 41731 the overall goals of the program.

    As a head start, we have listed some suggested scenarios that will help you role play with your teams. Before starting the role play, always ask for volunteers so the shy or less experienced teams can watch others first to help build their confidence.

    Suggested Scenarios

    1. Cashier talking on the phone and not acknowledging a walk-in guest

    2. Server being abrupt and rushing a guest while taking an order Cornettsville KY 41731 (asks questions in a curt, quick manner and displays rushed body language)

    3. Server being overly friendly and talking too much with a group of business guests having a meeting

    4. Server scolding a kitchen worker about an order made incorrectly

    5. Host/Hostess being sarcastic and short tempered when a guest is asking for menu information

    6. Host/Hostess defensively telling a guest “I told you the wait was 20-25 minutes and you only Cornettsville KY 41731 waited 10 minutes”

    7. Bartender being cold and unfriendly while a sole diner is looking for attention and conversation

    8. Bartender chatting with some regulars and ignoring a guest who obviously needs something (beverage refill, a napkin, condiments etc.)

    9. Two bus persons talking about personal issues while ignoring a guest’s signal for service
    download-1 10. Kitchen team member loudly demanding a server to pick up an order

    11. Dishwasher being disrespected as servers Cornettsville KY 41731 throw dirty dishes without scraping them first

    12. A problem team member causing coworkers to do extra work; creating disagreements among the staff; undermining management; constantly being late; and similar situations.

    13. Manager telling the guest “no” or “we can’t do that” without apologizing, adding an explanation, and offering options

    14. Manager pointing his/her finger and arguing with a guest when handling a complaint

    15. Manager threatening a team member’s job

    Alkis Crassas, President Cornettsville KY 41731 of EVOS USA, Inc., a healthier fast food chain, headquartered in Tampa, Florida, routinely uses role play and says, “Although role playing pushes the envelope by placing participants in the limelight, after the butterflies disappear, it will smooth out and your team will begin to see the big picture goals of your restaurant”.

    If role play is designed properly and effectively executed, it can be very valuable to the success of any company. Most Cornettsville KY 41731 important, when role play is interactive and fun, your training goals will be retained and result in a high return on your investment. Role play adds to the life experience of each participant and when people experience something, they will take that away with them more so than any book, video or lecture could ever replicate.

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    Surrounding Areas In Kentucky

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    Food Server Training in Ft Knox KY

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    With a boom in the restaurant and food industry there is a constant demand for food servers. It is easy to get hired as a server. You don’t have to be a college graduate to be hired as one. You can work part time or full time waiting on tables. But there is a significant preference for female servers or waitresses.
        images When restaurant owners
    Ft Knox KY hire food servers, they look more into the attitude and appearance than in experience. The task of waiting on tables can be easily trained. Some restaurants have their own particular system. Greeting customers as they enter the establishment, leading them to their table, handing them the menu then taking their order are the just the basics of waiting on tables. In some restaurants, Ft Knox KY a different server is tasked to bring the customer’s food from the kitchen to the table. Placing the dishes and clearing up the table after the customers have eaten is also another task of the server. The food server also collects the payment of the customer after the meal is over.
    download It may seem easy but servers will also have to deal with every
    Ft Knox KY complaint and request of the customer. The reason why most restaurant owners would prefer waitresses is that females handle complaints more graciously and more patiently than their male counterpart. Waitresses tend to be more organized and meticulous when serving their customers. Their attractive appearance and pleasing demeanor attracts more customers to frequent the restaurant. Women have more resilience to pressure from a difficult Ft Knox KY customer.
    download-1 Working as waitress is not limited to restaurants. They could also work in hotels and cruise ships giving them opportunity to travel. With a few years more of experience and exemplary performance, a waitress can work her way up to a captain waitress position and eventually can be a restaurant manager.

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    Surrounding Areas In Kentucky

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    Food Server Training in Sturgis KY 42459

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    Every worker in every restaurant needs to be trained. Not every restaurant, however takes advantage of training and not every restaurant manager realizes that training is a tool for profit. It is more than teaching a server how to serve and set a table, take an order or serve food. Restaurant training is also marketing, public relations, customer service, and most of all, fun.
        images • Training is
    Sturgis KY 42459 an investment into a higher return on profit. Every restaurant has servers to do the basics, but you also need a server to suggest dishes, greet customers, and make those customers feel that they want to return to the restaurant. Having a good server is a far more effective marketing tool than any sign or billboard. For example, if you are running a birthday promotion in Sturgis KY 42459 your restaurant, have the server inform other customers what is going on and encourage those customers have their birthday bash at this restaurant. Educate servers to talk to customers that let these customers know there are options in the restaurant. Be flexible and train your staff to be flexible.

    • Employee orientation is also restaurant training, but there needs to be more to training than just talk.
    Sturgis KY 42459 You need an ongoing training program to constantly improve and make sure your staff is competent. Let your employees know that they are a part of the restaurant and their marketing skills will give them higher tips and provide the restaurant with higher profits.
    download • Do not just hand an employee a three ring binder employee manual and hope they read it. Do not provide only a Sturgis KY 42459 couple of days to learn the ropes. Offer intranet training, restaurant marketing training, and provide interactive learning tools, pictures, customized training books and staff that can help your staff develop. Take advantage of local college training programs. A few days and a few dollars can make a huge difference in the way your restaurant is run and how it is perceived by the public. If the Sturgis KY 42459 funds permit, have a specialized trainer on your staff. A trainer who knows all about the restaurant business and what makes a restaurant profitable is invaluable. Of course they can also double as a server or a host/hostess.

    • Find a great restaurant training consultant. Use restaurant training software. Restaurant training includes you as the manager learning public relations, finances, ordering, employee relations and managing space and Sturgis KY 42459 time. Restaurant training includes finding the right mix of ambience, menus and servers. A professional restaurant business plan is also absolutely essential for an independent restaurant. Finding sources of funding and having any chance of success will demand that you and your staff be trained.
    download-1 • You can download restaurant business plan templates that will give you a professional, compelling format to help you continue securing capital Sturgis KY 42459 and making your plan a reality. Templates will also help you to know the best ways to train your staff. The best plan, however, is to be personable, firm, and communicate with your staff. The staff will be your best commodity if you treat them well.

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    Surrounding Areas In Kentucky

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