Food Server Training in Raeford NC 28376

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Wine service is an extremely integral part of a restaurant’s reputation and bottom line that must be included in every waiter training program. If wine service is performed in an impeccable manner, it will add great value to the customer’s dining experience along with increased revenue for the restaurant and waiter. There are many components to delivering excellent wine service not only for a four star restaurant, but also for the casual dining restaurant. In
Raeford NC 28376 this article, we will discuss how to take the wine order professionally which is the first basic step.
    images First of all, the waiter must know the wine list inside and out meaning the names of the wines, the regions where they are produced, the vintages, and how to describe the wines using superlatives to entice the customers. There are so many different facets to making wines today that it is really an enjoyable experience in simply Raeford NC 28376 picking out and discussing the perfect wine to match a meal.

The waiter must know how to pair the wines with all of the food menu items. The more confidence a customer has in the waiter when asking questions about the wines, the more likely a purchase will be made. If the waiter cannot answer even the simplest of questions about the wine list, then the customer will hesitate to make a purchase. This lack of
Raeford NC 28376 knowledge on the waiter’s part will translate into the customer thinking about how poor the wine service will be delivered in the future. Upselling wines has everything to do with “customer perception”.
download To begin, the waiter must approach and greet the table with enthusiasm and charm while making eye contact. When taking the order, the waiter must be certain as to the exact wine which is being ordered. If there is any discrepancy, the customer should Raeford NC 28376 be asked to physically point out the wine on the list. After understanding the exact order, the waiter must repeat it back to the customer and get the nod of approval. Once the order is taken, it must be subsequently ordered from the bartender correctly.

Often times, a wine list will contain many of the same types of wines, but from different regions, vintages, and prices, so the waiter must double check to see if the Raeford NC 28376 correct wine was delivered by the bartender. This kind of clarification always prevents future problems form occurring. It looks terrible, when it is discovered “at the table”, that the wrong wine was delivered from the bar. As a result, service time and energy will be lost, not to mention how unprofessional it looks.
download-1 Taking a wine order may not seem like a difficult process, but if done incorrectly, it will be subtracting from excellent restaurant customer Raeford NC 28376 service in an immense way that includes the restaurant’s reputation and bottom line. Remember, wine service is in reality a performance. If wine service is done professionally, then an excellent tone will be set for the rest of the meal. The customers are more likely to order more food (more expensive food at that), and leave a bigger tip because they had a great time.

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Surrounding Areas In North Carolina

  • Food Server Training in Moyock NC 27958
  • Food Server Training in Newland NC 28657
  • Food Server Training in Arden NC 28704
  • Food Server Training in Randleman NC 27317
  • Food Server Training in Greensboro NC 27401
  • Food Server Training in Pleasant Garden NC 27313
  • Food Server Training in Reidsville NC 27320
  • Food Server Training in Warrensville NC 28693
  • Food Server Training in Rutherford College NC 28671
  • Food Server Training in Knotts Island NC 27950
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    Food Server Training in Randleman NC 27317

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    Wisconsin beverage server training is designed for all employees, managers, and businesses within the alcohol industry to help reduce risks, including injury and death, from the sale and use of alcohol within the state. The state of Wisconsin Department of Revenue requires this training course for all people who work in this industry, including retail cashiers, bartenders, restaurant servers, and even bouncers and doormen at bars and night clubs. This training course
    Randleman NC 27317 serves to educate people on the standards of alcohol use and sale, and is aimed at deterring the sale or use of alcohol by those who are overly intoxicated or not eligible to purchase or consume alcohol, including minors.
    download Anyone who is going to hold an alcoholic beverage license in the state of Wisconsin is required to complete this training course. However, there are a few exceptions. Anyone who is renewing a license, Randleman NC 27317 has held a license within the past two years, completed the course within the past two years, or worked for a company that held a license within the past two years. Anyone else that does not meet this requirement is mandated to take the training course to get a license to serve or sell alcoholic beverages in the state of Wisconsin.
        images The Wisconsin beverage server training course covers laws, intoxication indicators and signs,
    Randleman NC 27317 safe service of alcohol, and other related information. The courses can be taken at local technical and community colleges, as well as through online training programs that are approved by the Department of Revenue in the state of Wisconsin. You can visit the training section on their website to find out if a program is certified by the state, or just look for the state’s approval on the training course description page, Randleman NC 27317 which is generally listed with the information, and will include a link back to the Department of Revenue page.
    download-1 For servers and retail cashiers of alcohol within the state of Wisconsin, this training course must be completed before a job can be started. However, business owners are often offered provisional license if they are enrolled in the Wisconsin beverage server training course when they apply for their alcoholic beverage license. Alcohol licenses in Randleman NC 27317 Wisconsin are only good in the municipality or city where they are offered, which is also taught in the training course. Therefore, any business owner who wants to move their business from one city to another or to expand their business will be required to re-apply for a license in each area. However, the training course does not need to be re-taken in this instance. Re-certification is required every two years, as Randleman NC 27317 a part of continuing education for the alcoholic beverage industry within the state, though.

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    Surrounding Areas In North Carolina

  • Food Server Training in Newton Grove NC 28366
  • Food Server Training in Bolivia NC 28422
  • Food Server Training in Wilkesboro NC 28697
  • Food Server Training in Franklin NC 28734
  • Food Server Training in Nags Head NC 27959
  • Food Server Training in High Point NC 27260
  • Food Server Training in Youngsville NC 27596
  • Food Server Training in Poplar Branch NC 27965
  • Food Server Training in Boone NC 28607
  • Food Server Training in Eden NC 27288
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    Food Server Training in Chapel Hill NC 27514

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    Did you know that your restaurant can make more than $100,000 (based on serving 300 customers a day) over the next year by training your waiters and waitresses how to become top sales people? It takes only a few extra seconds for your wait staff to enthusiastically offer suggestions to build add-on sales and increase checks averages. Developing a solid sales training program that
    Chapel Hill NC 27514 focuses on suggestive selling and making sales training one of your top priorities is essential to driving your profit.
        images Training your wait staff to become top sales performers and making your dining room a profit center is essential to the growth of your restaurant, especially in a sluggish economy. Here are some key selling ideas and specific training strategies:

    The Menu: A Server’s Sales Brochure

    A sales Chapel Hill NC 27514 person can not sell properly unless they have obtained the necessary product knowledge. You will benefit by having your team know the menu inside out-yes, that means having them sample every item and learning details such as descriptions, sizes/portions and ingredients. When servers are unfamiliar with food and beverage items, they will lack the confidence they need to sell. Would you buy a computer
    Chapel Hill NC 27514 from a dealer who has no experience operating the model you are interested in? Probably not.

    According to Ray Barshay, the owner of River Grille Restaurant and Crabby Joe’s Deck and Grill in Florida, “To keep sales a priority, we place two to three dinner specials on our tables at pre-shift meetings and have servers taste them so they have a solid idea of the Chapel Hill NC 27514 flavor. Then, we ask them to fully describe the features and benefits of each item. Being equipped with this knowledge builds our servers confidence to effectively sell to our customers.”
    download At Five-Star Training, we recommend to our clients to provide every server with at least two hours of suggestive selling training upon hiring covering all the basics. Then, as ongoing refreshers, each server should attend Chapel Hill NC 27514 pre-shift meetings that touch on core sales strategies. This is a good time to implement sales contests to drive sales motivation. It is a positive habit to fully retrain your servers every six months with at least another two hours. If servers are not recharged, they will run dry. Knowledge is power and power breeds confidence. The more your servers know, the more your Chapel Hill NC 27514 profit will grow.

    Up-selling and Making Add-On Sales

    So how can you earn an extra $100,000 each year? It’s simple: Train your wait staff to sell an average of $1 more per customer by specifically teaching them to:

    • Upgrade alcoholic beverages (sell a call instead of a well, a premium instead of a call, or suggest frozen specialty and premium drinks)

    • Offer to add meat, Chapel Hill NC 27514 poultry, or seafood to a salad

    • Suggest sides such as mushrooms on steaks and French fries with sandwiches

    The following menu items offered to an entire table will also average to $1.00 more per customer:

    • Offer one dessert for the table to share or a dessert to go

    • Suggest one carafe or bottle of wine/champagne per table

    • Recommend one appetizer per table Chapel Hill NC 27514 for everyone to share

    Four Key Selling Strategies

    Here are some additional ideas to teach your wait staff how to effectively sell:
    download-1 Encourage them to…

    Sell with enthusiasm and a smile-show excitement about what you are suggesting. The more enthusiasm generated about a menu item (your favorite), the more likely the customer will order it. For example, say: “Our frozen chocolate Mudslide is outrageous and made with real Chapel Hill NC 27514 Godiva chocolate”

    Sell the Benefits-tell the customer how they can benefit from a particular food/beverage item. Here are some examples:

    • Combination appetizers/entrees, so the customer can sample a variety of items

    • Large platters to satisfy hearty appetites

    • Frozen thirst-quenching drinks on hot days such as Pina Coladas and Strawberry Daiquiris

    • Name-brand liquor for a smooth and flavorful taste

    • Wine to complement Chapel Hill NC 27514 the entree

    Sell routinely and during all courses of the dining process-the

    more frequently you offer suggestions, the greater the opportunity you will have to increase sales. Keep customers’ minds on food. When they are enjoying one course, preview the next course. For example, say: “Save room for our Krazy Kahlua Koffee.” Be sure to have at least two of your favorites ready to suggest Chapel Hill NC 27514 for every course.

    Recognize key selling clues-listen carefully to what the customers say. You may hear some clues that will signal greater sales opportunities. Here are some common phrases:

    • Customers who are celebrating…”It is our anniversary/birthday.” (bottle of wine/champagne)

    • Customers with hearty appetites…”I’m starved.” (large Captain’s Platter)

    • Customers inviting your suggestions…”What do you suggest?” (your favorites)

    Always take the time to properly train your Chapel Hill NC 27514 waiters and waitresses and provide them with the key training tools to make them successful sales people. By developing a solid sales training program within your organization, you are sure to expand bottom-line profits with minimal effort by your wait staff.

    Please Note: Always train your wait staff to be aware of the signs of intoxication and to avoid overselling alcohol. Teach your staff to Chapel Hill NC 27514 refuse selling any alcohol to minors.

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    Surrounding Areas In North Carolina

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  • Food Server Training in Forsyth County NC
  • Food Server Training in Winton NC 27986
  • Food Server Training in Butner NC 27509
  • Food Server Training in Davidson NC 28036
  • Food Server Training in Creston NC 28615
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    Food Server Training in Lincolnton NC 28092

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    With a boom in the restaurant and food industry there is a constant demand for food servers. It is easy to get hired as a server. You don’t have to be a college graduate to be hired as one. You can work part time or full time waiting on tables. But there is a significant preference for female servers or waitresses.
        images When restaurant owners
    Lincolnton NC 28092 hire food servers, they look more into the attitude and appearance than in experience. The task of waiting on tables can be easily trained. Some restaurants have their own particular system. Greeting customers as they enter the establishment, leading them to their table, handing them the menu then taking their order are the just the basics of waiting on tables. In some restaurants, Lincolnton NC 28092 a different server is tasked to bring the customer’s food from the kitchen to the table. Placing the dishes and clearing up the table after the customers have eaten is also another task of the server. The food server also collects the payment of the customer after the meal is over.
    download It may seem easy but servers will also have to deal with every
    Lincolnton NC 28092 complaint and request of the customer. The reason why most restaurant owners would prefer waitresses is that females handle complaints more graciously and more patiently than their male counterpart. Waitresses tend to be more organized and meticulous when serving their customers. Their attractive appearance and pleasing demeanor attracts more customers to frequent the restaurant. Women have more resilience to pressure from a difficult Lincolnton NC 28092 customer.
    download-1 Working as waitress is not limited to restaurants. They could also work in hotels and cruise ships giving them opportunity to travel. With a few years more of experience and exemplary performance, a waitress can work her way up to a captain waitress position and eventually can be a restaurant manager.

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    Surrounding Areas In North Carolina

  • Food Server Training in Newton NC 28658
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  • Food Server Training in Bessemer City NC 28016
  • Food Server Training in Supply NC 28462
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    Food Server Training in Dobson NC 27017

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    Lights, Camera, Action!

    Incorporate Role Play for a Winning Training Program

    Take one…take two…take three…ready on the set?

    Are your teams providing their best performance with every guest that walks through your doors? Incorporating role play into your training programs will help your guests receive an encore performance every time.

    Role play is one of the most effective tools in the trainer’s toolbox where participants can experience real life situations and “learn by doing”. Role play can
    Dobson NC 27017 be used to train any level of company personnel including staff, managers, and even company executives.
        images Role play allows teams to experience real life situations in a simulated and controlled environment. With participants playing the roles of guests, employees, and managers, they can be better equipped to handle situations.

    Because of the controlled environment, role play allows the trainer to assess an individual’s strengths and weaknesses and devise an action plan for growth and development. Dobson NC 27017 When used to master a skill, role play builds confidence as the skill is practiced and coaching is administered by a trainer. Since the trainer is side by side with the learner, they can easily determine whether the learner has mastered the newfound technique and is ready to work their position solo. When role play is used to emphasize with another person’s feelings, it allows the teams to recognize those feelings and understand
    Dobson NC 27017 the effect of their or other’s behaviors. For example, role playing a guest situation will allow teams to better understand how a guest feels. As a result, they will learn the level of service that should be provided to deliver a quality experience. Another benefit from role play is helping team members understand the consequences of breaking policies, such as, arriving late to work and the stressful impact it may have on the Dobson NC 27017 entire team. As a result, they will learn the importance of arriving on time.

    How to get started

    Prior to the scheduled training date, company assessments should be performed to determine the specific areas of performance/improvement to be addressed. Then, the company facilitator should determine the overall results to be accomplished and how the issues will be best addressed. For instance, the trainer should determine if the issues are related more to emphasizing feelings or Dobson NC 27017 strengthening a skill.

    Next, the company facilitator should determine the specific characters associated with the issue and the particular roles they will play. There are many roles that can be played such as a guest and service representative, a manager and team member, a service representative and kitchen team member or similar combinations.
    download Finally, the company facilitator, armed with the necessary scripts and scenarios, can then develop training aids and other training tools to address Dobson NC 27017 the overall goals of the program.

    As a head start, we have listed some suggested scenarios that will help you role play with your teams. Before starting the role play, always ask for volunteers so the shy or less experienced teams can watch others first to help build their confidence.

    Suggested Scenarios

    1. Cashier talking on the phone and not acknowledging a walk-in guest

    2. Server being abrupt and rushing a guest while taking an order Dobson NC 27017 (asks questions in a curt, quick manner and displays rushed body language)

    3. Server being overly friendly and talking too much with a group of business guests having a meeting

    4. Server scolding a kitchen worker about an order made incorrectly

    5. Host/Hostess being sarcastic and short tempered when a guest is asking for menu information

    6. Host/Hostess defensively telling a guest “I told you the wait was 20-25 minutes and you only Dobson NC 27017 waited 10 minutes”

    7. Bartender being cold and unfriendly while a sole diner is looking for attention and conversation

    8. Bartender chatting with some regulars and ignoring a guest who obviously needs something (beverage refill, a napkin, condiments etc.)

    9. Two bus persons talking about personal issues while ignoring a guest’s signal for service
    download-1 10. Kitchen team member loudly demanding a server to pick up an order

    11. Dishwasher being disrespected as servers Dobson NC 27017 throw dirty dishes without scraping them first

    12. A problem team member causing coworkers to do extra work; creating disagreements among the staff; undermining management; constantly being late; and similar situations.

    13. Manager telling the guest “no” or “we can’t do that” without apologizing, adding an explanation, and offering options

    14. Manager pointing his/her finger and arguing with a guest when handling a complaint

    15. Manager threatening a team member’s job

    Alkis Crassas, President Dobson NC 27017 of EVOS USA, Inc., a healthier fast food chain, headquartered in Tampa, Florida, routinely uses role play and says, “Although role playing pushes the envelope by placing participants in the limelight, after the butterflies disappear, it will smooth out and your team will begin to see the big picture goals of your restaurant”.

    If role play is designed properly and effectively executed, it can be very valuable to the success of any company. Most Dobson NC 27017 important, when role play is interactive and fun, your training goals will be retained and result in a high return on your investment. Role play adds to the life experience of each participant and when people experience something, they will take that away with them more so than any book, video or lecture could ever replicate.

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    Surrounding Areas In North Carolina

  • Food Server Training in Lowell NC 28098
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  • Food Server Training in Polkton NC 28135
  • Food Server Training in Wallace NC 28466
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    Food Server Training in Murphy NC 28906

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    Did you know that your restaurant can make more than $100,000 (based on serving 300 customers a day) over the next year by training your waiters and waitresses how to become top sales people? It takes only a few extra seconds for your wait staff to enthusiastically offer suggestions to build add-on sales and increase checks averages. Developing a solid sales training program that
    Murphy NC 28906 focuses on suggestive selling and making sales training one of your top priorities is essential to driving your profit.
        images Training your wait staff to become top sales performers and making your dining room a profit center is essential to the growth of your restaurant, especially in a sluggish economy. Here are some key selling ideas and specific training strategies:

    The Menu: A Server’s Sales Brochure

    A sales Murphy NC 28906 person can not sell properly unless they have obtained the necessary product knowledge. You will benefit by having your team know the menu inside out-yes, that means having them sample every item and learning details such as descriptions, sizes/portions and ingredients. When servers are unfamiliar with food and beverage items, they will lack the confidence they need to sell. Would you buy a computer
    Murphy NC 28906 from a dealer who has no experience operating the model you are interested in? Probably not.

    According to Ray Barshay, the owner of River Grille Restaurant and Crabby Joe’s Deck and Grill in Florida, “To keep sales a priority, we place two to three dinner specials on our tables at pre-shift meetings and have servers taste them so they have a solid idea of the Murphy NC 28906 flavor. Then, we ask them to fully describe the features and benefits of each item. Being equipped with this knowledge builds our servers confidence to effectively sell to our customers.”
    download At Five-Star Training, we recommend to our clients to provide every server with at least two hours of suggestive selling training upon hiring covering all the basics. Then, as ongoing refreshers, each server should attend Murphy NC 28906 pre-shift meetings that touch on core sales strategies. This is a good time to implement sales contests to drive sales motivation. It is a positive habit to fully retrain your servers every six months with at least another two hours. If servers are not recharged, they will run dry. Knowledge is power and power breeds confidence. The more your servers know, the more your Murphy NC 28906 profit will grow.

    Up-selling and Making Add-On Sales

    So how can you earn an extra $100,000 each year? It’s simple: Train your wait staff to sell an average of $1 more per customer by specifically teaching them to:

    • Upgrade alcoholic beverages (sell a call instead of a well, a premium instead of a call, or suggest frozen specialty and premium drinks)

    • Offer to add meat, Murphy NC 28906 poultry, or seafood to a salad

    • Suggest sides such as mushrooms on steaks and French fries with sandwiches

    The following menu items offered to an entire table will also average to $1.00 more per customer:

    • Offer one dessert for the table to share or a dessert to go

    • Suggest one carafe or bottle of wine/champagne per table

    • Recommend one appetizer per table Murphy NC 28906 for everyone to share

    Four Key Selling Strategies

    Here are some additional ideas to teach your wait staff how to effectively sell:
    download-1 Encourage them to…

    Sell with enthusiasm and a smile-show excitement about what you are suggesting. The more enthusiasm generated about a menu item (your favorite), the more likely the customer will order it. For example, say: “Our frozen chocolate Mudslide is outrageous and made with real Murphy NC 28906 Godiva chocolate”

    Sell the Benefits-tell the customer how they can benefit from a particular food/beverage item. Here are some examples:

    • Combination appetizers/entrees, so the customer can sample a variety of items

    • Large platters to satisfy hearty appetites

    • Frozen thirst-quenching drinks on hot days such as Pina Coladas and Strawberry Daiquiris

    • Name-brand liquor for a smooth and flavorful taste

    • Wine to complement Murphy NC 28906 the entree

    Sell routinely and during all courses of the dining process-the

    more frequently you offer suggestions, the greater the opportunity you will have to increase sales. Keep customers’ minds on food. When they are enjoying one course, preview the next course. For example, say: “Save room for our Krazy Kahlua Koffee.” Be sure to have at least two of your favorites ready to suggest Murphy NC 28906 for every course.

    Recognize key selling clues-listen carefully to what the customers say. You may hear some clues that will signal greater sales opportunities. Here are some common phrases:

    • Customers who are celebrating…”It is our anniversary/birthday.” (bottle of wine/champagne)

    • Customers with hearty appetites…”I’m starved.” (large Captain’s Platter)

    • Customers inviting your suggestions…”What do you suggest?” (your favorites)

    Always take the time to properly train your Murphy NC 28906 waiters and waitresses and provide them with the key training tools to make them successful sales people. By developing a solid sales training program within your organization, you are sure to expand bottom-line profits with minimal effort by your wait staff.

    Please Note: Always train your wait staff to be aware of the signs of intoxication and to avoid overselling alcohol. Teach your staff to Murphy NC 28906 refuse selling any alcohol to minors.

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    Surrounding Areas In North Carolina

  • Food Server Training in Marshall NC 28753
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  • Food Server Training in Raeford NC 28376
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    Food Server Training in Vanceboro NC 28586

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    With a boom in the restaurant and food industry there is a constant demand for food servers. It is easy to get hired as a server. You don’t have to be a college graduate to be hired as one. You can work part time or full time waiting on tables. But there is a significant preference for female servers or waitresses.
        images When restaurant owners
    Vanceboro NC 28586 hire food servers, they look more into the attitude and appearance than in experience. The task of waiting on tables can be easily trained. Some restaurants have their own particular system. Greeting customers as they enter the establishment, leading them to their table, handing them the menu then taking their order are the just the basics of waiting on tables. In some restaurants, Vanceboro NC 28586 a different server is tasked to bring the customer’s food from the kitchen to the table. Placing the dishes and clearing up the table after the customers have eaten is also another task of the server. The food server also collects the payment of the customer after the meal is over.
    download It may seem easy but servers will also have to deal with every
    Vanceboro NC 28586 complaint and request of the customer. The reason why most restaurant owners would prefer waitresses is that females handle complaints more graciously and more patiently than their male counterpart. Waitresses tend to be more organized and meticulous when serving their customers. Their attractive appearance and pleasing demeanor attracts more customers to frequent the restaurant. Women have more resilience to pressure from a difficult Vanceboro NC 28586 customer.
    download-1 Working as waitress is not limited to restaurants. They could also work in hotels and cruise ships giving them opportunity to travel. With a few years more of experience and exemplary performance, a waitress can work her way up to a captain waitress position and eventually can be a restaurant manager.

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    Surrounding Areas In North Carolina

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  • Food Server Training in Pantego NC 27860
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    Food Server Training in Fletcher NC 28732

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    Every worker in every restaurant needs to be trained. Not every restaurant, however takes advantage of training and not every restaurant manager realizes that training is a tool for profit. It is more than teaching a server how to serve and set a table, take an order or serve food. Restaurant training is also marketing, public relations, customer service, and most of all, fun.
        images • Training is
    Fletcher NC 28732 an investment into a higher return on profit. Every restaurant has servers to do the basics, but you also need a server to suggest dishes, greet customers, and make those customers feel that they want to return to the restaurant. Having a good server is a far more effective marketing tool than any sign or billboard. For example, if you are running a birthday promotion in Fletcher NC 28732 your restaurant, have the server inform other customers what is going on and encourage those customers have their birthday bash at this restaurant. Educate servers to talk to customers that let these customers know there are options in the restaurant. Be flexible and train your staff to be flexible.

    • Employee orientation is also restaurant training, but there needs to be more to training than just talk.
    Fletcher NC 28732 You need an ongoing training program to constantly improve and make sure your staff is competent. Let your employees know that they are a part of the restaurant and their marketing skills will give them higher tips and provide the restaurant with higher profits.
    download • Do not just hand an employee a three ring binder employee manual and hope they read it. Do not provide only a Fletcher NC 28732 couple of days to learn the ropes. Offer intranet training, restaurant marketing training, and provide interactive learning tools, pictures, customized training books and staff that can help your staff develop. Take advantage of local college training programs. A few days and a few dollars can make a huge difference in the way your restaurant is run and how it is perceived by the public. If the Fletcher NC 28732 funds permit, have a specialized trainer on your staff. A trainer who knows all about the restaurant business and what makes a restaurant profitable is invaluable. Of course they can also double as a server or a host/hostess.

    • Find a great restaurant training consultant. Use restaurant training software. Restaurant training includes you as the manager learning public relations, finances, ordering, employee relations and managing space and Fletcher NC 28732 time. Restaurant training includes finding the right mix of ambience, menus and servers. A professional restaurant business plan is also absolutely essential for an independent restaurant. Finding sources of funding and having any chance of success will demand that you and your staff be trained.
    download-1 • You can download restaurant business plan templates that will give you a professional, compelling format to help you continue securing capital Fletcher NC 28732 and making your plan a reality. Templates will also help you to know the best ways to train your staff. The best plan, however, is to be personable, firm, and communicate with your staff. The staff will be your best commodity if you treat them well.

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    Surrounding Areas In North Carolina

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    Food Server Training in Creswell NC 27928

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    Lights, Camera, Action!

    Incorporate Role Play for a Winning Training Program

    Take one…take two…take three…ready on the set?

    Are your teams providing their best performance with every guest that walks through your doors? Incorporating role play into your training programs will help your guests receive an encore performance every time.

    Role play is one of the most effective tools in the trainer’s toolbox where participants can experience real life situations and “learn by doing”. Role play can
    Creswell NC 27928 be used to train any level of company personnel including staff, managers, and even company executives.
        images Role play allows teams to experience real life situations in a simulated and controlled environment. With participants playing the roles of guests, employees, and managers, they can be better equipped to handle situations.

    Because of the controlled environment, role play allows the trainer to assess an individual’s strengths and weaknesses and devise an action plan for growth and development. Creswell NC 27928 When used to master a skill, role play builds confidence as the skill is practiced and coaching is administered by a trainer. Since the trainer is side by side with the learner, they can easily determine whether the learner has mastered the newfound technique and is ready to work their position solo. When role play is used to emphasize with another person’s feelings, it allows the teams to recognize those feelings and understand
    Creswell NC 27928 the effect of their or other’s behaviors. For example, role playing a guest situation will allow teams to better understand how a guest feels. As a result, they will learn the level of service that should be provided to deliver a quality experience. Another benefit from role play is helping team members understand the consequences of breaking policies, such as, arriving late to work and the stressful impact it may have on the Creswell NC 27928 entire team. As a result, they will learn the importance of arriving on time.

    How to get started

    Prior to the scheduled training date, company assessments should be performed to determine the specific areas of performance/improvement to be addressed. Then, the company facilitator should determine the overall results to be accomplished and how the issues will be best addressed. For instance, the trainer should determine if the issues are related more to emphasizing feelings or Creswell NC 27928 strengthening a skill.

    Next, the company facilitator should determine the specific characters associated with the issue and the particular roles they will play. There are many roles that can be played such as a guest and service representative, a manager and team member, a service representative and kitchen team member or similar combinations.
    download Finally, the company facilitator, armed with the necessary scripts and scenarios, can then develop training aids and other training tools to address Creswell NC 27928 the overall goals of the program.

    As a head start, we have listed some suggested scenarios that will help you role play with your teams. Before starting the role play, always ask for volunteers so the shy or less experienced teams can watch others first to help build their confidence.

    Suggested Scenarios

    1. Cashier talking on the phone and not acknowledging a walk-in guest

    2. Server being abrupt and rushing a guest while taking an order Creswell NC 27928 (asks questions in a curt, quick manner and displays rushed body language)

    3. Server being overly friendly and talking too much with a group of business guests having a meeting

    4. Server scolding a kitchen worker about an order made incorrectly

    5. Host/Hostess being sarcastic and short tempered when a guest is asking for menu information

    6. Host/Hostess defensively telling a guest “I told you the wait was 20-25 minutes and you only Creswell NC 27928 waited 10 minutes”

    7. Bartender being cold and unfriendly while a sole diner is looking for attention and conversation

    8. Bartender chatting with some regulars and ignoring a guest who obviously needs something (beverage refill, a napkin, condiments etc.)

    9. Two bus persons talking about personal issues while ignoring a guest’s signal for service
    download-1 10. Kitchen team member loudly demanding a server to pick up an order

    11. Dishwasher being disrespected as servers Creswell NC 27928 throw dirty dishes without scraping them first

    12. A problem team member causing coworkers to do extra work; creating disagreements among the staff; undermining management; constantly being late; and similar situations.

    13. Manager telling the guest “no” or “we can’t do that” without apologizing, adding an explanation, and offering options

    14. Manager pointing his/her finger and arguing with a guest when handling a complaint

    15. Manager threatening a team member’s job

    Alkis Crassas, President Creswell NC 27928 of EVOS USA, Inc., a healthier fast food chain, headquartered in Tampa, Florida, routinely uses role play and says, “Although role playing pushes the envelope by placing participants in the limelight, after the butterflies disappear, it will smooth out and your team will begin to see the big picture goals of your restaurant”.

    If role play is designed properly and effectively executed, it can be very valuable to the success of any company. Most Creswell NC 27928 important, when role play is interactive and fun, your training goals will be retained and result in a high return on your investment. Role play adds to the life experience of each participant and when people experience something, they will take that away with them more so than any book, video or lecture could ever replicate.

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    Surrounding Areas In North Carolina

  • Food Server Training in Hoffman NC 28347
  • Food Server Training in Hampstead NC 28443
  • Food Server Training in Mount Ulla NC 28125
  • Food Server Training in Taylorsville NC 28681
  • Food Server Training in Supply NC 28462
  • Food Server Training in Buncombe County NC
  • Food Server Training in Winston Salem NC 27101
  • Food Server Training in Butner NC 27509
  • Food Server Training in Cedar Falls NC 27230
  • Food Server Training in Barco NC 27917
  • Creswell Information

    Video: Food Server License Training Schools in Creswell NC

    [ssyelp location="Creswell NC" term="schools" limit="10"]

    Food Server Training in Rex NC 28378

    Home > North Carolina

    Lights, Camera, Action!

    Incorporate Role Play for a Winning Training Program

    Take one…take two…take three…ready on the set?

    Are your teams providing their best performance with every guest that walks through your doors? Incorporating role play into your training programs will help your guests receive an encore performance every time.

    Role play is one of the most effective tools in the trainer’s toolbox where participants can experience real life situations and “learn by doing”. Role play can
    Rex NC 28378 be used to train any level of company personnel including staff, managers, and even company executives.
        images Role play allows teams to experience real life situations in a simulated and controlled environment. With participants playing the roles of guests, employees, and managers, they can be better equipped to handle situations.

    Because of the controlled environment, role play allows the trainer to assess an individual’s strengths and weaknesses and devise an action plan for growth and development. Rex NC 28378 When used to master a skill, role play builds confidence as the skill is practiced and coaching is administered by a trainer. Since the trainer is side by side with the learner, they can easily determine whether the learner has mastered the newfound technique and is ready to work their position solo. When role play is used to emphasize with another person’s feelings, it allows the teams to recognize those feelings and understand
    Rex NC 28378 the effect of their or other’s behaviors. For example, role playing a guest situation will allow teams to better understand how a guest feels. As a result, they will learn the level of service that should be provided to deliver a quality experience. Another benefit from role play is helping team members understand the consequences of breaking policies, such as, arriving late to work and the stressful impact it may have on the Rex NC 28378 entire team. As a result, they will learn the importance of arriving on time.

    How to get started

    Prior to the scheduled training date, company assessments should be performed to determine the specific areas of performance/improvement to be addressed. Then, the company facilitator should determine the overall results to be accomplished and how the issues will be best addressed. For instance, the trainer should determine if the issues are related more to emphasizing feelings or Rex NC 28378 strengthening a skill.

    Next, the company facilitator should determine the specific characters associated with the issue and the particular roles they will play. There are many roles that can be played such as a guest and service representative, a manager and team member, a service representative and kitchen team member or similar combinations.
    download Finally, the company facilitator, armed with the necessary scripts and scenarios, can then develop training aids and other training tools to address Rex NC 28378 the overall goals of the program.

    As a head start, we have listed some suggested scenarios that will help you role play with your teams. Before starting the role play, always ask for volunteers so the shy or less experienced teams can watch others first to help build their confidence.

    Suggested Scenarios

    1. Cashier talking on the phone and not acknowledging a walk-in guest

    2. Server being abrupt and rushing a guest while taking an order Rex NC 28378 (asks questions in a curt, quick manner and displays rushed body language)

    3. Server being overly friendly and talking too much with a group of business guests having a meeting

    4. Server scolding a kitchen worker about an order made incorrectly

    5. Host/Hostess being sarcastic and short tempered when a guest is asking for menu information

    6. Host/Hostess defensively telling a guest “I told you the wait was 20-25 minutes and you only Rex NC 28378 waited 10 minutes”

    7. Bartender being cold and unfriendly while a sole diner is looking for attention and conversation

    8. Bartender chatting with some regulars and ignoring a guest who obviously needs something (beverage refill, a napkin, condiments etc.)

    9. Two bus persons talking about personal issues while ignoring a guest’s signal for service
    download-1 10. Kitchen team member loudly demanding a server to pick up an order

    11. Dishwasher being disrespected as servers Rex NC 28378 throw dirty dishes without scraping them first

    12. A problem team member causing coworkers to do extra work; creating disagreements among the staff; undermining management; constantly being late; and similar situations.

    13. Manager telling the guest “no” or “we can’t do that” without apologizing, adding an explanation, and offering options

    14. Manager pointing his/her finger and arguing with a guest when handling a complaint

    15. Manager threatening a team member’s job

    Alkis Crassas, President Rex NC 28378 of EVOS USA, Inc., a healthier fast food chain, headquartered in Tampa, Florida, routinely uses role play and says, “Although role playing pushes the envelope by placing participants in the limelight, after the butterflies disappear, it will smooth out and your team will begin to see the big picture goals of your restaurant”.

    If role play is designed properly and effectively executed, it can be very valuable to the success of any company. Most Rex NC 28378 important, when role play is interactive and fun, your training goals will be retained and result in a high return on your investment. Role play adds to the life experience of each participant and when people experience something, they will take that away with them more so than any book, video or lecture could ever replicate.

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    Surrounding Areas In North Carolina

  • Food Server Training in Tarboro NC 27886
  • Food Server Training in Pleasant Garden NC 27313
  • Food Server Training in Currituck NC 27929
  • Food Server Training in Durham NC 27701
  • Food Server Training in Swansboro NC 28584
  • Food Server Training in Goldsboro NC 27530
  • Food Server Training in Winterville NC 28590
  • Food Server Training in Roxboro NC 27573
  • Food Server Training in Coats NC 27521
  • Food Server Training in Buxton NC 27920
  • Rex Information

    Video: Food Server License Training Schools in Rex NC

    [ssyelp location="Rex NC" term="schools" limit="10"]