Food Server Training in Pleasant Hill OR 97455

Home > Oregon

Food safety is a large part of the food service industry. After all, anyone who works in the industry is responsible for the safety of the general public when they enter the establishment or buy food from a particular company or restaurant. All employees are required to learn about food safety to be able to work in a restaurant or other food service facility. However, the levels of training required are usually
Pleasant Hill OR 97455 minimal. As a business owner or restaurant manager, you should take the time to get your employees trained as much as you can in food safety so that you can have a better business overall.
    images Even if it isn’t required, having employees attend food safety seminars and classes beyond the minimum guidelines for the position that they are in is only going to help your business. It might cost a little more money, Pleasant Hill OR 97455 but letting your employees know that you are invested in them and their careers will make them feel like they are working in an environment that is caring, which generally stimulates better work done in the workplace. Also, having employees that are equally trained no matter what position they hold can help to eliminate the ranking system and help everyone to feel more equal, which creates a more peaceful working environment.
download Competition and
Pleasant Hill OR 97455 proving oneself is a natural instinct. Your managers will obviously have more training than your servers, but they should all learn the same food safety information so that everyone is aware at all times of every possible scenario. By providing your lower status employees with extra training, it will help them to feel more like a part of the group, and less like a part of the workplace food chain. Another reason Pleasant Hill OR 97455 to provide extra training is that it’s just good for your business. Having employees that are better trained than they need to be can show people that your business has a higher standard than the rest, and give you a better reputation.
download-1 There is nothing more important than food safety for any business that is in the food service industry. A lack of proper training can create catastrophic events, including food poisoning or Pleasant Hill OR 97455 allergic reactions because your server didn’t know all the information that they could have known about the kitchen, food preparation, and food safety. It might not be necessary to provide excessive training to wait staff and other employees that don’t work in the kitchen directly, but doing so can level the playing field and create a safer, more positive establishment for employees and customers alike.

food handlers card print outfood preparation certificate online

Surrounding Areas In Oregon

  • Food Server Training in Pendleton OR 97801
  • Food Server Training in Lake Oswego OR 97034
  • Food Server Training in Lebanon OR 97355
  • Food Server Training in Aumsville OR 97325
  • Food Server Training in Canby OR 97013
  • Food Server Training in Philomath OR 97370
  • Food Server Training in La Grande OR 97850
  • Food Server Training in Mount Angel OR 97362
  • Food Server Training in Ontario OR 97914
  • Food Server Training in Sisters OR 97759
  • Pleasant Hill Information

    Video: Food Server License Training Schools in Pleasant Hill OR

    [ssyelp location="Pleasant Hill OR" term="schools" limit="10"]

    Food Server Training in Hines OR 97738

    Home > Oregon

    Every worker in every restaurant needs to be trained. Not every restaurant, however takes advantage of training and not every restaurant manager realizes that training is a tool for profit. It is more than teaching a server how to serve and set a table, take an order or serve food. Restaurant training is also marketing, public relations, customer service, and most of all, fun.
        images • Training is
    Hines OR 97738 an investment into a higher return on profit. Every restaurant has servers to do the basics, but you also need a server to suggest dishes, greet customers, and make those customers feel that they want to return to the restaurant. Having a good server is a far more effective marketing tool than any sign or billboard. For example, if you are running a birthday promotion in Hines OR 97738 your restaurant, have the server inform other customers what is going on and encourage those customers have their birthday bash at this restaurant. Educate servers to talk to customers that let these customers know there are options in the restaurant. Be flexible and train your staff to be flexible.

    • Employee orientation is also restaurant training, but there needs to be more to training than just talk.
    Hines OR 97738 You need an ongoing training program to constantly improve and make sure your staff is competent. Let your employees know that they are a part of the restaurant and their marketing skills will give them higher tips and provide the restaurant with higher profits.
    download • Do not just hand an employee a three ring binder employee manual and hope they read it. Do not provide only a Hines OR 97738 couple of days to learn the ropes. Offer intranet training, restaurant marketing training, and provide interactive learning tools, pictures, customized training books and staff that can help your staff develop. Take advantage of local college training programs. A few days and a few dollars can make a huge difference in the way your restaurant is run and how it is perceived by the public. If the Hines OR 97738 funds permit, have a specialized trainer on your staff. A trainer who knows all about the restaurant business and what makes a restaurant profitable is invaluable. Of course they can also double as a server or a host/hostess.

    • Find a great restaurant training consultant. Use restaurant training software. Restaurant training includes you as the manager learning public relations, finances, ordering, employee relations and managing space and Hines OR 97738 time. Restaurant training includes finding the right mix of ambience, menus and servers. A professional restaurant business plan is also absolutely essential for an independent restaurant. Finding sources of funding and having any chance of success will demand that you and your staff be trained.
    download-1 • You can download restaurant business plan templates that will give you a professional, compelling format to help you continue securing capital Hines OR 97738 and making your plan a reality. Templates will also help you to know the best ways to train your staff. The best plan, however, is to be personable, firm, and communicate with your staff. The staff will be your best commodity if you treat them well.

    safe food handling online courseget my food handlers card

    Surrounding Areas In Oregon

  • Food Server Training in Redmond OR 97756
  • Food Server Training in Dallas OR 97338
  • Food Server Training in Cottage Grove OR 97424
  • Food Server Training in Vernonia OR 97064
  • Food Server Training in Oregon City OR 97045
  • Food Server Training in Halfway OR 97834
  • Food Server Training in La Grande OR 97850
  • Food Server Training in Lakeview OR 97630
  • Food Server Training in Lane County OR
  • Food Server Training in Klamath Falls OR 97601
  • Hines Information

    Video: Food Server License Training Schools in Hines OR

    [ssyelp location="Hines OR" term="schools" limit="10"]

    Food Server Training in John Day OR 97845

    Home > Oregon

    Managers possess a great responsibility and they wear many hats. Managers are not born leaders they are developed.

    Managers are educated in two ways:

    1. Management College Degree or technical school diploma.
    2. The employees that moved up in the ranks then became managers.

    Technical School:
        images You can earn a diploma in restaurant management, it will normally take up to 6 to 10 months
    John Day OR 97845 depending on the school.

    College Degree

    You can also earn a degree in Restaurant Management Associate of Applied Science Degree (AAS) it will usually require upwards of 14 to 18 months depending on the college or school. Going to college to learn about restaurant management is more about book knowledge than on the job training. Some colleges or technical schools have programs John Day OR 97845 that you can actually work in a restaurant to practice your trade.

    There are two types of restaurant managers:

    1. Managers who delegate
    2. Managers that are hands-on

    To be a successful manager, you need to learn how to be hands on and learn how to delegate, a mix of both worlds.

    Most corporate restaurants have some form of management training programs.

    There are two
    John Day OR 97845 options that restaurants may provide for management training:

    1. Train at a training restaurant
    2. Train at a corporate location

    Position Training:
    download-1 Managers need to know how to server, prep, cook, greet and wash dishes. If an employee calls out managers can try to fill in the position by calling another employee.

    If the manager is unable to get someone to fill in for John Day OR 97845 that particular position, then the manager needs to work in that position. It is not an option to close the restaurant down for that particular day; too much revenue will be lost.

    The manager will designate a lead person such as a head waiter or another employee that is capable of watching the front of the home so that the manager John Day OR 97845 can cook in the kitchen.

    It would be really great idea to cross train every cook in every position in the kitchen.

    The manager will only stay in the kitchen long enough until the check times are caught up. The lead person should communicate to the manager in the kitchen when issues arise.

    The manager will advise the lead person on how to John Day OR 97845 handle the issue or the manger will leave the kitchen temporarily to handle the issue themselves.

    What are some of the things that managers need to know in order to operate a restaurant?

    Managers Walk-through and Figure Eights:

    Managers will conduct a walk-through in the entire restaurant at the beginning the shift preparing the shift for success. This process is commonly known as John Day OR 97845 the manager’s walk-through and figure eights. The managers walking path starts in the parking lot: as the manager walks through the parking and the restaurant they are correcting issues as they go or they are writing down the issues to delegate to employees to rectify. The manager should be on this path at the beginning, throughout and the end of John Day OR 97845 the shift. In other words the manager should touch every area in the restaurant to insure all is good.

    Example:

    When the manager is in the back of the house they should be observing ticket times, if they are falling behind standard check times, then the manager should help the kitchen catch up on the tickets and then jump out when they John Day OR 97845 are caught up.

    The manager should check the refrigerator and freezer temperatures to make sure they are not in the temperature danger zone. If it is slow in the dining room, then the manager should also quickly check to see if the walk-ins are organized, stocked, use of date dots, expired product and rotation. If there are issues to be addressed, John Day OR 97845 then the manager will assign them to cooks to correct after the rush times.
    download Preparation Area:

    While the manager is conducting the manager’s walk-through and figure eights and they in are the prep area they should be:

    • Reviewing with the prep person the prep sheet to ensure the product amount is correct along with the weights and recipe specs. The prep person John Day OR 97845 should be responsible for the organization, use of date dots, rotation and pull thaw for all storage areas: walk-in refrigerator, walk-in freezer and dry storage. As part of the checkout process the manager needs to verify that all tasks have been completed correctly.

    Touching Customer Tables:

    Managers need to be out of the office and on the floor giving direction to John Day OR 97845 the employees and interacting with guest by visiting the customer’s tables. A rule of thumb in managing a restaurant is to be out of the office, 90% of the time, and in the office 10% of the time.

    If you are in the office it should be during off-peak times and only when you are working on managerial paperwork such as:

      John Day OR 97845

    • Updating sales figure
    • Sales projections
    • Creating employee work schedules
    • Food and beverage orders
    • Inventory
    • End of the shift paperwork and cash counts
    • Etc.

    When conducting food orders or inventory you should be scheduled to do that task, another manager should be on the floor running the shift. You cannot afford to create negative customer service all because there is no John Day OR 97845 manager presence in the dining room..

    It is a known fact that customer complaints are at the highest during non-peak times. During the non-peak times, everyone normally winds down and gets into the relaxed mode.

    You would believe that employee performance would be at the highest during non-peak times, this is not so. This is the time where employees are cut and John Day OR 97845 sent home due to low sales.

    You may create customer service related issues during non-peak times that is if your employees are not crossed trained in more than one position.

    If your restaurant gets too many customer complaints forget about repeat business. Build your business one customer at a time.
        images Be professional, bright and personable. Refer to your guest by their first names. John Day OR 97845 Teach your staff members to learn your frequent guest first names.

    It is easy: approach the table and introduce yourself by your first name, then ask them for their first names.

    Example: Hello, my name is “Dawn” and I will be your server for the day and your names are?

    This is a great technique to get the first names of your guest. John Day OR 97845 You are adding a personal touch and at the same time you are making your guest feel special as if they are very important persons (VIP).

    Think of it this way, as long as you are providing WOW customer service and serving hot quality food, then the servers should receive above average tips and not to mention the restaurant may receive John Day OR 97845 repeat business from that customer.

    food managerget my food handlers card

    Surrounding Areas In Oregon

  • Food Server Training in Sutherlin OR 97479
  • Food Server Training in Canby OR 97013
  • Food Server Training in Creswell OR 97426
  • Food Server Training in Chiloquin OR 97624
  • Food Server Training in Willamina OR 97396
  • Food Server Training in Mount Vernon OR 97865
  • Food Server Training in Culver OR 97734
  • Food Server Training in Wheeler OR 97147
  • Food Server Training in Coos Bay OR 97420
  • Food Server Training in Rockaway Beach OR 97136
  • John Day Information

    Video: Food Server License Training Schools in John Day OR

    [ssyelp location="John Day OR" term="schools" limit="10"]

    Food Server Training in Albany OR 97321

    Home > Oregon

    Here is the new approach to training servers.

    The author operated table service restaurants as pancake houses, coffee shops, family theme, steak houses, International gourmet, Polynesian, Tex-Mex, Delicatessen, Seafood and others too numerous to designate. What they all had in common was that they had waitresses or waiters, now referred to as servers. These servers were expected to perform the duties
    Albany OR 97321 of handling guests, gathering orders, communicating these orders to the kitchen, assembling the orders for delivery to the tables, delivering these orders, correcting snafus, handling complaints, collecting the payment of the checks and all of the other activities associated with making a restaurant visit a pleasant experience.
        images To the uninitiated this seems to be an insurmountable task requiring a wide range Albany OR 97321 of food handling talents, a good psyche, a calm inner strength and a genuine liking of people. Where do you find such a talented person and how can he or she be turned loose in your specialized dining room, entrusted with the life blood of your business – your customer? Yes, it is possible to recruit, train, motivate and supervise
    Albany OR 97321 such fine people to respond adequately to the needs of your food establishment. The newest approach is to train servers from the view point of a trainer taking on a new server recruit on a one- on- one trip to a successful conclusion, ie; making great money for the server and the establishment!

    Here is solid advice for every food server Albany OR 97321 everywhere… Deliver the orders as soon as possible. Check the quality of the foods carefully before serving them. Never serve any food you believe to be spoiled, soured, or tainted, that you think might be dangerous to the customer’s health. When you discover spoiled, sour, or tainted food, don’t throw it away – call the manager and have him double Albany OR 97321 check you. If he agrees with your detection, he will agree to the disposal of the questionable food items. Always serve the correct portion. Observe to learn the portions for each item listed on the menu portions sheet posted in the service area. You can’t keep customers happy and your restaurant functioning properly if foods are over or under- portioned. Albany OR 97321 Management, in setting a price for a food item, takes into account that a certain weight or size of that item will be served for the price to be charged. Exceeding that portion short changes the business and makes it difficult to make the cash return to pay wages and stay profitable. On the other hand, if a guest sees Albany OR 97321 a smaller than usual portion they will resent it and may not return again.

    Understand your employees that you are training.

    How can you inspire people to work harder and produce more? After years of research, Success Motivation Institute found that these seven basic actions are still among the strongest motivators. There is nothing here that you don’t already know. But in Albany OR 97321 your daily work, how many of these actions do you forget to practice?
    download 1. Flatter your people with your personal interest: There is nothing wrong with flattery when it is sincere. Genuine flattery, as opposed to mere “buttering up,” will give your people a lift, and will give you a boost in their eyes. Cash in on your personal interest dividends Albany OR 97321 today. Learn the first names of the husbands and wives of your people. Find out about their children, their family problems, outside interests. Get to know them as human beings, not just workers.

    2. Be consistent in your treatment of your people: This may sound easy, but it’s not. It takes practice and constant self-examination to remain impartial.

    3. Build up the Albany OR 97321 confidence and pride of your people by consulting with them regularly: Seek out the ideas and advice of your people. Show your respect for their opinions and judgment. Show that they can learn from you but that you also want to learn from them. Make your people feel they are participating, not just taking orders.

    4. Be generous with credit: When Albany OR 97321 one of your people performs well, don’t keep it a secret. Let others know about it.

    5. Treat ideas with interest, consideration, and respect: When one of your people comes up with a suggestion-even a poor one-make him/her feel glad he brought it to you.
    download-1 6. Own up to your errors honestly: Don’t strut around like a superior being. If you make Albany OR 97321 a mistake, admit it and take full blame. If one of your people is right and you are wrong, tell him so. And let others involved know that the mistake was yours, not his. Show the people who work for you that you are just as human as they are.

    7. Make facts flow freely: Knowhow is a man’s link to Albany OR 97321 opportunity and advancement. Sharing your facts, your knowledge, and your experience will convince your people that you are on their side. And it’s only human to reciprocate.

    In short, to double the output of your people, treat each individual as a person first and as an employee second. The greatest need of the food service industry today is teamwork by agreement. Albany OR 97321 Our industry is a vast complex of many different businesses and widely varied views. Yet our differences fade into insignificance when we consider our many over-all mutual interests.

    ca food handlers cardhealth certificate for food

    Surrounding Areas In Oregon

  • Food Server Training in Bandon OR 97411
  • Food Server Training in John Day OR 97845
  • Food Server Training in Estacada OR 97023
  • Food Server Training in Merlin OR 97532
  • Food Server Training in Ontario OR 97914
  • Food Server Training in Imbler OR 97841
  • Food Server Training in Port Orford OR 97465
  • Food Server Training in North Bend OR 97459
  • Food Server Training in Halfway OR 97834
  • Food Server Training in Milton Freewater OR 97862
  • Albany Information

    Video: Food Server License Training Schools in Albany OR

    [ssyelp location="Albany OR" term="schools" limit="10"]

    Food Server Training in Seaside OR 97138

    Home > Oregon

    Wine service is an extremely integral part of a restaurant’s reputation and bottom line that must be included in every waiter training program. If wine service is performed in an impeccable manner, it will add great value to the customer’s dining experience along with increased revenue for the restaurant and waiter. There are many components to delivering excellent wine service not only for a four star restaurant, but also for the casual dining restaurant. In
    Seaside OR 97138 this article, we will discuss how to take the wine order professionally which is the first basic step.
        images First of all, the waiter must know the wine list inside and out meaning the names of the wines, the regions where they are produced, the vintages, and how to describe the wines using superlatives to entice the customers. There are so many different facets to making wines today that it is really an enjoyable experience in simply Seaside OR 97138 picking out and discussing the perfect wine to match a meal.

    The waiter must know how to pair the wines with all of the food menu items. The more confidence a customer has in the waiter when asking questions about the wines, the more likely a purchase will be made. If the waiter cannot answer even the simplest of questions about the wine list, then the customer will hesitate to make a purchase. This lack of
    Seaside OR 97138 knowledge on the waiter’s part will translate into the customer thinking about how poor the wine service will be delivered in the future. Upselling wines has everything to do with “customer perception”.
    download To begin, the waiter must approach and greet the table with enthusiasm and charm while making eye contact. When taking the order, the waiter must be certain as to the exact wine which is being ordered. If there is any discrepancy, the customer should Seaside OR 97138 be asked to physically point out the wine on the list. After understanding the exact order, the waiter must repeat it back to the customer and get the nod of approval. Once the order is taken, it must be subsequently ordered from the bartender correctly.

    Often times, a wine list will contain many of the same types of wines, but from different regions, vintages, and prices, so the waiter must double check to see if the Seaside OR 97138 correct wine was delivered by the bartender. This kind of clarification always prevents future problems form occurring. It looks terrible, when it is discovered “at the table”, that the wrong wine was delivered from the bar. As a result, service time and energy will be lost, not to mention how unprofessional it looks.
    download-1 Taking a wine order may not seem like a difficult process, but if done incorrectly, it will be subtracting from excellent restaurant customer Seaside OR 97138 service in an immense way that includes the restaurant’s reputation and bottom line. Remember, wine service is in reality a performance. If wine service is done professionally, then an excellent tone will be set for the rest of the meal. The customers are more likely to order more food (more expensive food at that), and leave a bigger tip because they had a great time.

    get a food handlers cardsafety certification online

    Surrounding Areas In Oregon

  • Food Server Training in Salem OR 97301
  • Food Server Training in Marylhurst OR 97036
  • Food Server Training in Washington County OR
  • Food Server Training in Central Point OR 97502
  • Food Server Training in Lowell OR 97452
  • Food Server Training in Powers OR 97466
  • Food Server Training in Marion OR 97359
  • Food Server Training in Sherwood OR 97140
  • Food Server Training in Blachly OR 97412
  • Food Server Training in Umatilla OR 97882
  • Seaside Information

    Video: Food Server License Training Schools in Seaside OR

    [ssyelp location="Seaside OR" term="schools" limit="10"]

    Food Server Training in Eugene OR 97401

    Home > Oregon

    With a boom in the restaurant and food industry there is a constant demand for food servers. It is easy to get hired as a server. You don’t have to be a college graduate to be hired as one. You can work part time or full time waiting on tables. But there is a significant preference for female servers or waitresses.
        images When restaurant owners
    Eugene OR 97401 hire food servers, they look more into the attitude and appearance than in experience. The task of waiting on tables can be easily trained. Some restaurants have their own particular system. Greeting customers as they enter the establishment, leading them to their table, handing them the menu then taking their order are the just the basics of waiting on tables. In some restaurants, Eugene OR 97401 a different server is tasked to bring the customer’s food from the kitchen to the table. Placing the dishes and clearing up the table after the customers have eaten is also another task of the server. The food server also collects the payment of the customer after the meal is over.
    download It may seem easy but servers will also have to deal with every
    Eugene OR 97401 complaint and request of the customer. The reason why most restaurant owners would prefer waitresses is that females handle complaints more graciously and more patiently than their male counterpart. Waitresses tend to be more organized and meticulous when serving their customers. Their attractive appearance and pleasing demeanor attracts more customers to frequent the restaurant. Women have more resilience to pressure from a difficult Eugene OR 97401 customer.
    download-1 Working as waitress is not limited to restaurants. They could also work in hotels and cruise ships giving them opportunity to travel. With a few years more of experience and exemplary performance, a waitress can work her way up to a captain waitress position and eventually can be a restaurant manager.

    where to get a food handlers permitfood server license

    Surrounding Areas In Oregon

  • Food Server Training in Keno OR 97627
  • Food Server Training in Gold Beach OR 97444
  • Food Server Training in Sweet Home OR 97386
  • Food Server Training in Hillsboro OR 97123
  • Food Server Training in Grass Valley OR 97029
  • Food Server Training in Clatskanie OR 97016
  • Food Server Training in Culver OR 97734
  • Food Server Training in Lake Oswego OR 97034
  • Food Server Training in Alsea OR 97324
  • Food Server Training in Umatilla OR 97882
  • Eugene Information

    Video: Food Server License Training Schools in Eugene OR

    [ssyelp location="Eugene OR" term="schools" limit="10"]

    Food Server Training in Elgin OR 97827

    Home > Oregon

    Wisconsin beverage server training is designed for all employees, managers, and businesses within the alcohol industry to help reduce risks, including injury and death, from the sale and use of alcohol within the state. The state of Wisconsin Department of Revenue requires this training course for all people who work in this industry, including retail cashiers, bartenders, restaurant servers, and even bouncers and doormen at bars and night clubs. This training course
    Elgin OR 97827 serves to educate people on the standards of alcohol use and sale, and is aimed at deterring the sale or use of alcohol by those who are overly intoxicated or not eligible to purchase or consume alcohol, including minors.
    download Anyone who is going to hold an alcoholic beverage license in the state of Wisconsin is required to complete this training course. However, there are a few exceptions. Anyone who is renewing a license, Elgin OR 97827 has held a license within the past two years, completed the course within the past two years, or worked for a company that held a license within the past two years. Anyone else that does not meet this requirement is mandated to take the training course to get a license to serve or sell alcoholic beverages in the state of Wisconsin.
        images The Wisconsin beverage server training course covers laws, intoxication indicators and signs,
    Elgin OR 97827 safe service of alcohol, and other related information. The courses can be taken at local technical and community colleges, as well as through online training programs that are approved by the Department of Revenue in the state of Wisconsin. You can visit the training section on their website to find out if a program is certified by the state, or just look for the state’s approval on the training course description page, Elgin OR 97827 which is generally listed with the information, and will include a link back to the Department of Revenue page.
    download-1 For servers and retail cashiers of alcohol within the state of Wisconsin, this training course must be completed before a job can be started. However, business owners are often offered provisional license if they are enrolled in the Wisconsin beverage server training course when they apply for their alcoholic beverage license. Alcohol licenses in Elgin OR 97827 Wisconsin are only good in the municipality or city where they are offered, which is also taught in the training course. Therefore, any business owner who wants to move their business from one city to another or to expand their business will be required to re-apply for a license in each area. However, the training course does not need to be re-taken in this instance. Re-certification is required every two years, as Elgin OR 97827 a part of continuing education for the alcoholic beverage industry within the state, though.

    food manager testfood handlers card texas

    Surrounding Areas In Oregon

  • Food Server Training in Condon OR 97823
  • Food Server Training in Crane OR 97732
  • Food Server Training in Culver OR 97734
  • Food Server Training in Lowell OR 97452
  • Food Server Training in Gervais OR 97026
  • Food Server Training in Jacksonville OR 97530
  • Food Server Training in Umatilla OR 97882
  • Food Server Training in Langlois OR 97450
  • Food Server Training in Glendale OR 97442
  • Food Server Training in Albany OR 97321
  • Elgin Information

    Video: Food Server License Training Schools in Elgin OR

    [ssyelp location="Elgin OR" term="schools" limit="10"]

    Food Server Training in Diamond OR 97722

    Home > Oregon

    Lights, Camera, Action!

    Incorporate Role Play for a Winning Training Program

    Take one…take two…take three…ready on the set?

    Are your teams providing their best performance with every guest that walks through your doors? Incorporating role play into your training programs will help your guests receive an encore performance every time.

    Role play is one of the most effective tools in the trainer’s toolbox where participants can experience real life situations and “learn by doing”. Role play can
    Diamond OR 97722 be used to train any level of company personnel including staff, managers, and even company executives.
        images Role play allows teams to experience real life situations in a simulated and controlled environment. With participants playing the roles of guests, employees, and managers, they can be better equipped to handle situations.

    Because of the controlled environment, role play allows the trainer to assess an individual’s strengths and weaknesses and devise an action plan for growth and development. Diamond OR 97722 When used to master a skill, role play builds confidence as the skill is practiced and coaching is administered by a trainer. Since the trainer is side by side with the learner, they can easily determine whether the learner has mastered the newfound technique and is ready to work their position solo. When role play is used to emphasize with another person’s feelings, it allows the teams to recognize those feelings and understand
    Diamond OR 97722 the effect of their or other’s behaviors. For example, role playing a guest situation will allow teams to better understand how a guest feels. As a result, they will learn the level of service that should be provided to deliver a quality experience. Another benefit from role play is helping team members understand the consequences of breaking policies, such as, arriving late to work and the stressful impact it may have on the Diamond OR 97722 entire team. As a result, they will learn the importance of arriving on time.

    How to get started

    Prior to the scheduled training date, company assessments should be performed to determine the specific areas of performance/improvement to be addressed. Then, the company facilitator should determine the overall results to be accomplished and how the issues will be best addressed. For instance, the trainer should determine if the issues are related more to emphasizing feelings or Diamond OR 97722 strengthening a skill.

    Next, the company facilitator should determine the specific characters associated with the issue and the particular roles they will play. There are many roles that can be played such as a guest and service representative, a manager and team member, a service representative and kitchen team member or similar combinations.
    download Finally, the company facilitator, armed with the necessary scripts and scenarios, can then develop training aids and other training tools to address Diamond OR 97722 the overall goals of the program.

    As a head start, we have listed some suggested scenarios that will help you role play with your teams. Before starting the role play, always ask for volunteers so the shy or less experienced teams can watch others first to help build their confidence.

    Suggested Scenarios

    1. Cashier talking on the phone and not acknowledging a walk-in guest

    2. Server being abrupt and rushing a guest while taking an order Diamond OR 97722 (asks questions in a curt, quick manner and displays rushed body language)

    3. Server being overly friendly and talking too much with a group of business guests having a meeting

    4. Server scolding a kitchen worker about an order made incorrectly

    5. Host/Hostess being sarcastic and short tempered when a guest is asking for menu information

    6. Host/Hostess defensively telling a guest “I told you the wait was 20-25 minutes and you only Diamond OR 97722 waited 10 minutes”

    7. Bartender being cold and unfriendly while a sole diner is looking for attention and conversation

    8. Bartender chatting with some regulars and ignoring a guest who obviously needs something (beverage refill, a napkin, condiments etc.)

    9. Two bus persons talking about personal issues while ignoring a guest’s signal for service
    download-1 10. Kitchen team member loudly demanding a server to pick up an order

    11. Dishwasher being disrespected as servers Diamond OR 97722 throw dirty dishes without scraping them first

    12. A problem team member causing coworkers to do extra work; creating disagreements among the staff; undermining management; constantly being late; and similar situations.

    13. Manager telling the guest “no” or “we can’t do that” without apologizing, adding an explanation, and offering options

    14. Manager pointing his/her finger and arguing with a guest when handling a complaint

    15. Manager threatening a team member’s job

    Alkis Crassas, President Diamond OR 97722 of EVOS USA, Inc., a healthier fast food chain, headquartered in Tampa, Florida, routinely uses role play and says, “Although role playing pushes the envelope by placing participants in the limelight, after the butterflies disappear, it will smooth out and your team will begin to see the big picture goals of your restaurant”.

    If role play is designed properly and effectively executed, it can be very valuable to the success of any company. Most Diamond OR 97722 important, when role play is interactive and fun, your training goals will be retained and result in a high return on your investment. Role play adds to the life experience of each participant and when people experience something, they will take that away with them more so than any book, video or lecture could ever replicate.

    food certification coursefood handlers permit practice test

    Surrounding Areas In Oregon

  • Food Server Training in Camas Valley OR 97416
  • Food Server Training in Oregon City OR 97045
  • Food Server Training in Hebo OR 97122
  • Food Server Training in Madras OR 97741
  • Food Server Training in Roseburg OR 97470
  • Food Server Training in South Beach OR 97366
  • Food Server Training in Union OR 97883
  • Food Server Training in Banks OR 97106
  • Food Server Training in Condon OR 97823
  • Food Server Training in Gleneden Beach OR 97388
  • Diamond Information

    Video: Food Server License Training Schools in Diamond OR

    [ssyelp location="Diamond OR" term="schools" limit="10"]

    Food Server Training in Jacksonville OR 97530

    Home > Oregon

    Managers possess a great responsibility and they wear many hats. Managers are not born leaders they are developed.

    Managers are educated in two ways:

    1. Management College Degree or technical school diploma.
    2. The employees that moved up in the ranks then became managers.

    Technical School:
        images You can earn a diploma in restaurant management, it will normally take up to 6 to 10 months
    Jacksonville OR 97530 depending on the school.

    College Degree

    You can also earn a degree in Restaurant Management Associate of Applied Science Degree (AAS) it will usually require upwards of 14 to 18 months depending on the college or school. Going to college to learn about restaurant management is more about book knowledge than on the job training. Some colleges or technical schools have programs Jacksonville OR 97530 that you can actually work in a restaurant to practice your trade.

    There are two types of restaurant managers:

    1. Managers who delegate
    2. Managers that are hands-on

    To be a successful manager, you need to learn how to be hands on and learn how to delegate, a mix of both worlds.

    Most corporate restaurants have some form of management training programs.

    There are two
    Jacksonville OR 97530 options that restaurants may provide for management training:

    1. Train at a training restaurant
    2. Train at a corporate location

    Position Training:
    download-1 Managers need to know how to server, prep, cook, greet and wash dishes. If an employee calls out managers can try to fill in the position by calling another employee.

    If the manager is unable to get someone to fill in for Jacksonville OR 97530 that particular position, then the manager needs to work in that position. It is not an option to close the restaurant down for that particular day; too much revenue will be lost.

    The manager will designate a lead person such as a head waiter or another employee that is capable of watching the front of the home so that the manager Jacksonville OR 97530 can cook in the kitchen.

    It would be really great idea to cross train every cook in every position in the kitchen.

    The manager will only stay in the kitchen long enough until the check times are caught up. The lead person should communicate to the manager in the kitchen when issues arise.

    The manager will advise the lead person on how to Jacksonville OR 97530 handle the issue or the manger will leave the kitchen temporarily to handle the issue themselves.

    What are some of the things that managers need to know in order to operate a restaurant?

    Managers Walk-through and Figure Eights:

    Managers will conduct a walk-through in the entire restaurant at the beginning the shift preparing the shift for success. This process is commonly known as Jacksonville OR 97530 the manager’s walk-through and figure eights. The managers walking path starts in the parking lot: as the manager walks through the parking and the restaurant they are correcting issues as they go or they are writing down the issues to delegate to employees to rectify. The manager should be on this path at the beginning, throughout and the end of Jacksonville OR 97530 the shift. In other words the manager should touch every area in the restaurant to insure all is good.

    Example:

    When the manager is in the back of the house they should be observing ticket times, if they are falling behind standard check times, then the manager should help the kitchen catch up on the tickets and then jump out when they Jacksonville OR 97530 are caught up.

    The manager should check the refrigerator and freezer temperatures to make sure they are not in the temperature danger zone. If it is slow in the dining room, then the manager should also quickly check to see if the walk-ins are organized, stocked, use of date dots, expired product and rotation. If there are issues to be addressed, Jacksonville OR 97530 then the manager will assign them to cooks to correct after the rush times.
    download Preparation Area:

    While the manager is conducting the manager’s walk-through and figure eights and they in are the prep area they should be:

    • Reviewing with the prep person the prep sheet to ensure the product amount is correct along with the weights and recipe specs. The prep person Jacksonville OR 97530 should be responsible for the organization, use of date dots, rotation and pull thaw for all storage areas: walk-in refrigerator, walk-in freezer and dry storage. As part of the checkout process the manager needs to verify that all tasks have been completed correctly.

    Touching Customer Tables:

    Managers need to be out of the office and on the floor giving direction to Jacksonville OR 97530 the employees and interacting with guest by visiting the customer’s tables. A rule of thumb in managing a restaurant is to be out of the office, 90% of the time, and in the office 10% of the time.

    If you are in the office it should be during off-peak times and only when you are working on managerial paperwork such as:

      Jacksonville OR 97530

    • Updating sales figure
    • Sales projections
    • Creating employee work schedules
    • Food and beverage orders
    • Inventory
    • End of the shift paperwork and cash counts
    • Etc.

    When conducting food orders or inventory you should be scheduled to do that task, another manager should be on the floor running the shift. You cannot afford to create negative customer service all because there is no Jacksonville OR 97530 manager presence in the dining room..

    It is a known fact that customer complaints are at the highest during non-peak times. During the non-peak times, everyone normally winds down and gets into the relaxed mode.

    You would believe that employee performance would be at the highest during non-peak times, this is not so. This is the time where employees are cut and Jacksonville OR 97530 sent home due to low sales.

    You may create customer service related issues during non-peak times that is if your employees are not crossed trained in more than one position.

    If your restaurant gets too many customer complaints forget about repeat business. Build your business one customer at a time.
        images Be professional, bright and personable. Refer to your guest by their first names. Jacksonville OR 97530 Teach your staff members to learn your frequent guest first names.

    It is easy: approach the table and introduce yourself by your first name, then ask them for their first names.

    Example: Hello, my name is “Dawn” and I will be your server for the day and your names are?

    This is a great technique to get the first names of your guest. Jacksonville OR 97530 You are adding a personal touch and at the same time you are making your guest feel special as if they are very important persons (VIP).

    Think of it this way, as long as you are providing WOW customer service and serving hot quality food, then the servers should receive above average tips and not to mention the restaurant may receive Jacksonville OR 97530 repeat business from that customer.

    food handlers permit test onlinefood safety certification training

    Surrounding Areas In Oregon

  • Food Server Training in Lexington OR 97839
  • Food Server Training in Rockaway Beach OR 97136
  • Food Server Training in Hillsboro OR 97123
  • Food Server Training in Gaston OR 97119
  • Food Server Training in Aumsville OR 97325
  • Food Server Training in Oregon City OR 97045
  • Food Server Training in South Beach OR 97366
  • Food Server Training in Fairview OR 97024
  • Food Server Training in Yoncalla OR 97499
  • Food Server Training in Crabtree OR 97335
  • Jacksonville Information

    Video: Food Server License Training Schools in Jacksonville OR

    [ssyelp location="Jacksonville OR" term="schools" limit="10"]

    Food Server Training in Adrian OR 97901

    Home > Oregon

    Did you know that your restaurant can make more than $100,000 (based on serving 300 customers a day) over the next year by training your waiters and waitresses how to become top sales people? It takes only a few extra seconds for your wait staff to enthusiastically offer suggestions to build add-on sales and increase checks averages. Developing a solid sales training program that
    Adrian OR 97901 focuses on suggestive selling and making sales training one of your top priorities is essential to driving your profit.
        images Training your wait staff to become top sales performers and making your dining room a profit center is essential to the growth of your restaurant, especially in a sluggish economy. Here are some key selling ideas and specific training strategies:

    The Menu: A Server’s Sales Brochure

    A sales Adrian OR 97901 person can not sell properly unless they have obtained the necessary product knowledge. You will benefit by having your team know the menu inside out-yes, that means having them sample every item and learning details such as descriptions, sizes/portions and ingredients. When servers are unfamiliar with food and beverage items, they will lack the confidence they need to sell. Would you buy a computer
    Adrian OR 97901 from a dealer who has no experience operating the model you are interested in? Probably not.

    According to Ray Barshay, the owner of River Grille Restaurant and Crabby Joe’s Deck and Grill in Florida, “To keep sales a priority, we place two to three dinner specials on our tables at pre-shift meetings and have servers taste them so they have a solid idea of the Adrian OR 97901 flavor. Then, we ask them to fully describe the features and benefits of each item. Being equipped with this knowledge builds our servers confidence to effectively sell to our customers.”
    download At Five-Star Training, we recommend to our clients to provide every server with at least two hours of suggestive selling training upon hiring covering all the basics. Then, as ongoing refreshers, each server should attend Adrian OR 97901 pre-shift meetings that touch on core sales strategies. This is a good time to implement sales contests to drive sales motivation. It is a positive habit to fully retrain your servers every six months with at least another two hours. If servers are not recharged, they will run dry. Knowledge is power and power breeds confidence. The more your servers know, the more your Adrian OR 97901 profit will grow.

    Up-selling and Making Add-On Sales

    So how can you earn an extra $100,000 each year? It’s simple: Train your wait staff to sell an average of $1 more per customer by specifically teaching them to:

    • Upgrade alcoholic beverages (sell a call instead of a well, a premium instead of a call, or suggest frozen specialty and premium drinks)

    • Offer to add meat, Adrian OR 97901 poultry, or seafood to a salad

    • Suggest sides such as mushrooms on steaks and French fries with sandwiches

    The following menu items offered to an entire table will also average to $1.00 more per customer:

    • Offer one dessert for the table to share or a dessert to go

    • Suggest one carafe or bottle of wine/champagne per table

    • Recommend one appetizer per table Adrian OR 97901 for everyone to share

    Four Key Selling Strategies

    Here are some additional ideas to teach your wait staff how to effectively sell:
    download-1 Encourage them to…

    Sell with enthusiasm and a smile-show excitement about what you are suggesting. The more enthusiasm generated about a menu item (your favorite), the more likely the customer will order it. For example, say: “Our frozen chocolate Mudslide is outrageous and made with real Adrian OR 97901 Godiva chocolate”

    Sell the Benefits-tell the customer how they can benefit from a particular food/beverage item. Here are some examples:

    • Combination appetizers/entrees, so the customer can sample a variety of items

    • Large platters to satisfy hearty appetites

    • Frozen thirst-quenching drinks on hot days such as Pina Coladas and Strawberry Daiquiris

    • Name-brand liquor for a smooth and flavorful taste

    • Wine to complement Adrian OR 97901 the entree

    Sell routinely and during all courses of the dining process-the

    more frequently you offer suggestions, the greater the opportunity you will have to increase sales. Keep customers’ minds on food. When they are enjoying one course, preview the next course. For example, say: “Save room for our Krazy Kahlua Koffee.” Be sure to have at least two of your favorites ready to suggest Adrian OR 97901 for every course.

    Recognize key selling clues-listen carefully to what the customers say. You may hear some clues that will signal greater sales opportunities. Here are some common phrases:

    • Customers who are celebrating…”It is our anniversary/birthday.” (bottle of wine/champagne)

    • Customers with hearty appetites…”I’m starved.” (large Captain’s Platter)

    • Customers inviting your suggestions…”What do you suggest?” (your favorites)

    Always take the time to properly train your Adrian OR 97901 waiters and waitresses and provide them with the key training tools to make them successful sales people. By developing a solid sales training program within your organization, you are sure to expand bottom-line profits with minimal effort by your wait staff.

    Please Note: Always train your wait staff to be aware of the signs of intoxication and to avoid overselling alcohol. Teach your staff to Adrian OR 97901 refuse selling any alcohol to minors.

    food safety supervisor coursefood handlers texas

    Surrounding Areas In Oregon

  • Food Server Training in Bend OR 97701
  • Food Server Training in Albany OR 97321
  • Food Server Training in Gervais OR 97026
  • Food Server Training in Rockaway Beach OR 97136
  • Food Server Training in Boring OR 97009
  • Food Server Training in Pilot Rock OR 97868
  • Food Server Training in Pleasant Hill OR 97455
  • Food Server Training in Coos Bay OR 97420
  • Food Server Training in Tillamook OR 97141
  • Food Server Training in Arlington OR 97812
  • Adrian Information

    Video: Food Server License Training Schools in Adrian OR

    [ssyelp location="Adrian OR" term="schools" limit="10"]