Food Server Training in Valley Grove WV 26060

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Lights, Camera, Action!

Incorporate Role Play for a Winning Training Program

Take one…take two…take three…ready on the set?

Are your teams providing their best performance with every guest that walks through your doors? Incorporating role play into your training programs will help your guests receive an encore performance every time.

Role play is one of the most effective tools in the trainer’s toolbox where participants can experience real life situations and “learn by doing”. Role play can
Valley Grove WV 26060 be used to train any level of company personnel including staff, managers, and even company executives.
    images Role play allows teams to experience real life situations in a simulated and controlled environment. With participants playing the roles of guests, employees, and managers, they can be better equipped to handle situations.

Because of the controlled environment, role play allows the trainer to assess an individual’s strengths and weaknesses and devise an action plan for growth and development. Valley Grove WV 26060 When used to master a skill, role play builds confidence as the skill is practiced and coaching is administered by a trainer. Since the trainer is side by side with the learner, they can easily determine whether the learner has mastered the newfound technique and is ready to work their position solo. When role play is used to emphasize with another person’s feelings, it allows the teams to recognize those feelings and understand
Valley Grove WV 26060 the effect of their or other’s behaviors. For example, role playing a guest situation will allow teams to better understand how a guest feels. As a result, they will learn the level of service that should be provided to deliver a quality experience. Another benefit from role play is helping team members understand the consequences of breaking policies, such as, arriving late to work and the stressful impact it may have on the Valley Grove WV 26060 entire team. As a result, they will learn the importance of arriving on time.

How to get started

Prior to the scheduled training date, company assessments should be performed to determine the specific areas of performance/improvement to be addressed. Then, the company facilitator should determine the overall results to be accomplished and how the issues will be best addressed. For instance, the trainer should determine if the issues are related more to emphasizing feelings or Valley Grove WV 26060 strengthening a skill.

Next, the company facilitator should determine the specific characters associated with the issue and the particular roles they will play. There are many roles that can be played such as a guest and service representative, a manager and team member, a service representative and kitchen team member or similar combinations.
download Finally, the company facilitator, armed with the necessary scripts and scenarios, can then develop training aids and other training tools to address Valley Grove WV 26060 the overall goals of the program.

As a head start, we have listed some suggested scenarios that will help you role play with your teams. Before starting the role play, always ask for volunteers so the shy or less experienced teams can watch others first to help build their confidence.

Suggested Scenarios

1. Cashier talking on the phone and not acknowledging a walk-in guest

2. Server being abrupt and rushing a guest while taking an order Valley Grove WV 26060 (asks questions in a curt, quick manner and displays rushed body language)

3. Server being overly friendly and talking too much with a group of business guests having a meeting

4. Server scolding a kitchen worker about an order made incorrectly

5. Host/Hostess being sarcastic and short tempered when a guest is asking for menu information

6. Host/Hostess defensively telling a guest “I told you the wait was 20-25 minutes and you only Valley Grove WV 26060 waited 10 minutes”

7. Bartender being cold and unfriendly while a sole diner is looking for attention and conversation

8. Bartender chatting with some regulars and ignoring a guest who obviously needs something (beverage refill, a napkin, condiments etc.)

9. Two bus persons talking about personal issues while ignoring a guest’s signal for service
download-1 10. Kitchen team member loudly demanding a server to pick up an order

11. Dishwasher being disrespected as servers Valley Grove WV 26060 throw dirty dishes without scraping them first

12. A problem team member causing coworkers to do extra work; creating disagreements among the staff; undermining management; constantly being late; and similar situations.

13. Manager telling the guest “no” or “we can’t do that” without apologizing, adding an explanation, and offering options

14. Manager pointing his/her finger and arguing with a guest when handling a complaint

15. Manager threatening a team member’s job

Alkis Crassas, President Valley Grove WV 26060 of EVOS USA, Inc., a healthier fast food chain, headquartered in Tampa, Florida, routinely uses role play and says, “Although role playing pushes the envelope by placing participants in the limelight, after the butterflies disappear, it will smooth out and your team will begin to see the big picture goals of your restaurant”.

If role play is designed properly and effectively executed, it can be very valuable to the success of any company. Most Valley Grove WV 26060 important, when role play is interactive and fun, your training goals will be retained and result in a high return on your investment. Role play adds to the life experience of each participant and when people experience something, they will take that away with them more so than any book, video or lecture could ever replicate.

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Surrounding Areas In West Virginia

  • Food Server Training in Belle WV 25015
  • Food Server Training in Clarksburg WV 26301
  • Food Server Training in Sutton WV 26601
  • Food Server Training in New Cumberland WV 26047
  • Food Server Training in Beckley WV 25801
  • Food Server Training in Mount Hope WV 25880
  • Food Server Training in Newell WV 26050
  • Food Server Training in Ansted WV 25812
  • Food Server Training in Princeton WV 24740
  • Food Server Training in Beaver WV 25813
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    Food Server Training in Danville WV 25053

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    An extremely important concept that should be taught in every waiter training program is presence at the table and availability for all of the customers needs. Woody Allen once said that “95% of success is just showing up.” And, I shall apply this type of logic to improve restaurant customer service.

    When a waiter is not readily accessible for the tables
    Danville WV 25053 at his/her waitstation, then the overall perception will be a lack of restaurant customer care. This, in turn, will have a “domino effect” of pulling down sales, hurting dining room service reputation and unfortunately losing repeat business. Poor restaurant management, low staff morale, lax cell phone policies, allowing waitstaff to take cigarette breaks all contribute to a reduction in restaurant Danville WV 25053 customer service.
        images Presence is such a simple concept to teach in waiter training programs or to reinforce at pre-shift meetings. A food and beverage server must be present for the customers at all times for proper table maintenance. Presence must occur whether it is very busy and especially when it is very slow. Often times, waiters may not be present during
    Danville WV 25053 the slow periods because they think there is less monetary incentive–but the opposite holds true.

    During the slow period of a shift, a smart waiter will give extra attention to their tables in order to build up the check. Additional food and beverage options can be offered because of the extra time spent at the table resulting in a higher check Danville WV 25053 average.

    A waiter can also use this extra time to “wow” the customers offering much greater personal attention than if the restaurant was at full capacity. If top notch techniques and personality are utilized, it will immediately improve the restaurant customer service. It won’t even seem like work for the waiter because of the reciprocal back and forth synergy.
    download The final result Danville WV 25053 will be repeat business for the restaurant, free word-of-mouth advertising as family and friends are told, not to mention increased revenue because of bigger tips.

    And many times, a waiter will not always have to hawk over a table, but just simply be seen by customers to let them know there is presence for anything needed. Anticipation and good judgment must Danville WV 25053 be used in all of these examples to improve restaurant customer service.

    The concept of presence also holds true for management as they must be available for customers just like the staff. I have discreetly reviewed many restaurants where managers were either on the telephone unnecessarily or elsewhere unavailable. All kinds of problems sprouted in the restaurant dining room leaving the Danville WV 25053 waitstaff to completely fend for themselves resulting in small issues ballooning into large issues.

    An example would be waiters desperately needing to get into the computer system to perform certain functions only allowed by a manager such as adjusting a check for a returned order. The manager was the only person in the restaurant who possessed the keys to the computer Danville WV 25053 to make the adjustment. Since the manager was not readily available at the time, there was a much longer wait for the check. Therefore, the customer’s mood had ballooned from being somewhat impatient to complaining heavily to the owner.
    download-1 These types of mishaps and lack of communication quickly translate into lost revenue that just flies out the door. It is all Danville WV 25053 unnecessary and can easily be prevented which will immediately improve restaurant customer service.

    So, please impress the concept of “presence” in all pre-shift meetings, every waiter training program and every restaurant management training program for your operation’s reputation and bottom line.

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    Surrounding Areas In West Virginia

  • Food Server Training in Rupert WV 25984
  • Food Server Training in Bridgeport WV 26330
  • Food Server Training in Hinton WV 25951
  • Food Server Training in Ballard WV 24918
  • Food Server Training in Sugar Grove WV 26815
  • Food Server Training in Harpers Ferry WV 25425
  • Food Server Training in Ona WV 25545
  • Food Server Training in Ronceverte WV 24970
  • Food Server Training in Craigsville WV 26205
  • Food Server Training in New Cumberland WV 26047
  • Danville Information

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    Food Server Training in Ona WV 25545

    Home > West Virginia

    Lights, Camera, Action!

    Incorporate Role Play for a Winning Training Program

    Take one…take two…take three…ready on the set?

    Are your teams providing their best performance with every guest that walks through your doors? Incorporating role play into your training programs will help your guests receive an encore performance every time.

    Role play is one of the most effective tools in the trainer’s toolbox where participants can experience real life situations and “learn by doing”. Role play can
    Ona WV 25545 be used to train any level of company personnel including staff, managers, and even company executives.
        images Role play allows teams to experience real life situations in a simulated and controlled environment. With participants playing the roles of guests, employees, and managers, they can be better equipped to handle situations.

    Because of the controlled environment, role play allows the trainer to assess an individual’s strengths and weaknesses and devise an action plan for growth and development. Ona WV 25545 When used to master a skill, role play builds confidence as the skill is practiced and coaching is administered by a trainer. Since the trainer is side by side with the learner, they can easily determine whether the learner has mastered the newfound technique and is ready to work their position solo. When role play is used to emphasize with another person’s feelings, it allows the teams to recognize those feelings and understand
    Ona WV 25545 the effect of their or other’s behaviors. For example, role playing a guest situation will allow teams to better understand how a guest feels. As a result, they will learn the level of service that should be provided to deliver a quality experience. Another benefit from role play is helping team members understand the consequences of breaking policies, such as, arriving late to work and the stressful impact it may have on the Ona WV 25545 entire team. As a result, they will learn the importance of arriving on time.

    How to get started

    Prior to the scheduled training date, company assessments should be performed to determine the specific areas of performance/improvement to be addressed. Then, the company facilitator should determine the overall results to be accomplished and how the issues will be best addressed. For instance, the trainer should determine if the issues are related more to emphasizing feelings or Ona WV 25545 strengthening a skill.

    Next, the company facilitator should determine the specific characters associated with the issue and the particular roles they will play. There are many roles that can be played such as a guest and service representative, a manager and team member, a service representative and kitchen team member or similar combinations.
    download Finally, the company facilitator, armed with the necessary scripts and scenarios, can then develop training aids and other training tools to address Ona WV 25545 the overall goals of the program.

    As a head start, we have listed some suggested scenarios that will help you role play with your teams. Before starting the role play, always ask for volunteers so the shy or less experienced teams can watch others first to help build their confidence.

    Suggested Scenarios

    1. Cashier talking on the phone and not acknowledging a walk-in guest

    2. Server being abrupt and rushing a guest while taking an order Ona WV 25545 (asks questions in a curt, quick manner and displays rushed body language)

    3. Server being overly friendly and talking too much with a group of business guests having a meeting

    4. Server scolding a kitchen worker about an order made incorrectly

    5. Host/Hostess being sarcastic and short tempered when a guest is asking for menu information

    6. Host/Hostess defensively telling a guest “I told you the wait was 20-25 minutes and you only Ona WV 25545 waited 10 minutes”

    7. Bartender being cold and unfriendly while a sole diner is looking for attention and conversation

    8. Bartender chatting with some regulars and ignoring a guest who obviously needs something (beverage refill, a napkin, condiments etc.)

    9. Two bus persons talking about personal issues while ignoring a guest’s signal for service
    download-1 10. Kitchen team member loudly demanding a server to pick up an order

    11. Dishwasher being disrespected as servers Ona WV 25545 throw dirty dishes without scraping them first

    12. A problem team member causing coworkers to do extra work; creating disagreements among the staff; undermining management; constantly being late; and similar situations.

    13. Manager telling the guest “no” or “we can’t do that” without apologizing, adding an explanation, and offering options

    14. Manager pointing his/her finger and arguing with a guest when handling a complaint

    15. Manager threatening a team member’s job

    Alkis Crassas, President Ona WV 25545 of EVOS USA, Inc., a healthier fast food chain, headquartered in Tampa, Florida, routinely uses role play and says, “Although role playing pushes the envelope by placing participants in the limelight, after the butterflies disappear, it will smooth out and your team will begin to see the big picture goals of your restaurant”.

    If role play is designed properly and effectively executed, it can be very valuable to the success of any company. Most Ona WV 25545 important, when role play is interactive and fun, your training goals will be retained and result in a high return on your investment. Role play adds to the life experience of each participant and when people experience something, they will take that away with them more so than any book, video or lecture could ever replicate.

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    Surrounding Areas In West Virginia

  • Food Server Training in Sophia WV 25921
  • Food Server Training in Brenton WV 24818
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  • Food Server Training in Huntington WV 25701
  • Food Server Training in Petersburg WV 26847
  • Food Server Training in Dunbar WV 25064
  • Food Server Training in Lost City WV 26810
  • Food Server Training in Green Bank WV 24944
  • Food Server Training in Martinsburg WV 25401
  • Food Server Training in Ellamore WV 26267
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    Food Server Training in Ceredo WV 25507

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    Managers possess a great responsibility and they wear many hats. Managers are not born leaders they are developed.

    Managers are educated in two ways:

    1. Management College Degree or technical school diploma.
    2. The employees that moved up in the ranks then became managers.

    Technical School:
        images You can earn a diploma in restaurant management, it will normally take up to 6 to 10 months
    Ceredo WV 25507 depending on the school.

    College Degree

    You can also earn a degree in Restaurant Management Associate of Applied Science Degree (AAS) it will usually require upwards of 14 to 18 months depending on the college or school. Going to college to learn about restaurant management is more about book knowledge than on the job training. Some colleges or technical schools have programs Ceredo WV 25507 that you can actually work in a restaurant to practice your trade.

    There are two types of restaurant managers:

    1. Managers who delegate
    2. Managers that are hands-on

    To be a successful manager, you need to learn how to be hands on and learn how to delegate, a mix of both worlds.

    Most corporate restaurants have some form of management training programs.

    There are two
    Ceredo WV 25507 options that restaurants may provide for management training:

    1. Train at a training restaurant
    2. Train at a corporate location

    Position Training:
    download-1 Managers need to know how to server, prep, cook, greet and wash dishes. If an employee calls out managers can try to fill in the position by calling another employee.

    If the manager is unable to get someone to fill in for Ceredo WV 25507 that particular position, then the manager needs to work in that position. It is not an option to close the restaurant down for that particular day; too much revenue will be lost.

    The manager will designate a lead person such as a head waiter or another employee that is capable of watching the front of the home so that the manager Ceredo WV 25507 can cook in the kitchen.

    It would be really great idea to cross train every cook in every position in the kitchen.

    The manager will only stay in the kitchen long enough until the check times are caught up. The lead person should communicate to the manager in the kitchen when issues arise.

    The manager will advise the lead person on how to Ceredo WV 25507 handle the issue or the manger will leave the kitchen temporarily to handle the issue themselves.

    What are some of the things that managers need to know in order to operate a restaurant?

    Managers Walk-through and Figure Eights:

    Managers will conduct a walk-through in the entire restaurant at the beginning the shift preparing the shift for success. This process is commonly known as Ceredo WV 25507 the manager’s walk-through and figure eights. The managers walking path starts in the parking lot: as the manager walks through the parking and the restaurant they are correcting issues as they go or they are writing down the issues to delegate to employees to rectify. The manager should be on this path at the beginning, throughout and the end of Ceredo WV 25507 the shift. In other words the manager should touch every area in the restaurant to insure all is good.

    Example:

    When the manager is in the back of the house they should be observing ticket times, if they are falling behind standard check times, then the manager should help the kitchen catch up on the tickets and then jump out when they Ceredo WV 25507 are caught up.

    The manager should check the refrigerator and freezer temperatures to make sure they are not in the temperature danger zone. If it is slow in the dining room, then the manager should also quickly check to see if the walk-ins are organized, stocked, use of date dots, expired product and rotation. If there are issues to be addressed, Ceredo WV 25507 then the manager will assign them to cooks to correct after the rush times.
    download Preparation Area:

    While the manager is conducting the manager’s walk-through and figure eights and they in are the prep area they should be:

    • Reviewing with the prep person the prep sheet to ensure the product amount is correct along with the weights and recipe specs. The prep person Ceredo WV 25507 should be responsible for the organization, use of date dots, rotation and pull thaw for all storage areas: walk-in refrigerator, walk-in freezer and dry storage. As part of the checkout process the manager needs to verify that all tasks have been completed correctly.

    Touching Customer Tables:

    Managers need to be out of the office and on the floor giving direction to Ceredo WV 25507 the employees and interacting with guest by visiting the customer’s tables. A rule of thumb in managing a restaurant is to be out of the office, 90% of the time, and in the office 10% of the time.

    If you are in the office it should be during off-peak times and only when you are working on managerial paperwork such as:

      Ceredo WV 25507

    • Updating sales figure
    • Sales projections
    • Creating employee work schedules
    • Food and beverage orders
    • Inventory
    • End of the shift paperwork and cash counts
    • Etc.

    When conducting food orders or inventory you should be scheduled to do that task, another manager should be on the floor running the shift. You cannot afford to create negative customer service all because there is no Ceredo WV 25507 manager presence in the dining room..

    It is a known fact that customer complaints are at the highest during non-peak times. During the non-peak times, everyone normally winds down and gets into the relaxed mode.

    You would believe that employee performance would be at the highest during non-peak times, this is not so. This is the time where employees are cut and Ceredo WV 25507 sent home due to low sales.

    You may create customer service related issues during non-peak times that is if your employees are not crossed trained in more than one position.

    If your restaurant gets too many customer complaints forget about repeat business. Build your business one customer at a time.
        images Be professional, bright and personable. Refer to your guest by their first names. Ceredo WV 25507 Teach your staff members to learn your frequent guest first names.

    It is easy: approach the table and introduce yourself by your first name, then ask them for their first names.

    Example: Hello, my name is “Dawn” and I will be your server for the day and your names are?

    This is a great technique to get the first names of your guest. Ceredo WV 25507 You are adding a personal touch and at the same time you are making your guest feel special as if they are very important persons (VIP).

    Think of it this way, as long as you are providing WOW customer service and serving hot quality food, then the servers should receive above average tips and not to mention the restaurant may receive Ceredo WV 25507 repeat business from that customer.

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    Surrounding Areas In West Virginia

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  • Food Server Training in Clarksburg WV 26301
  • Food Server Training in Triadelphia WV 26059
  • Food Server Training in Glenville WV 26351
  • Food Server Training in New Cumberland WV 26047
  • Food Server Training in Culloden WV 25510
  • Food Server Training in Alderson WV 24910
  • Food Server Training in White Sulphur Springs WV 24986
  • Ceredo Information

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    Food Server Training in New Cumberland WV 26047

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    Did you know that your restaurant can make more than $100,000 (based on serving 300 customers a day) over the next year by training your waiters and waitresses how to become top sales people? It takes only a few extra seconds for your wait staff to enthusiastically offer suggestions to build add-on sales and increase checks averages. Developing a solid sales training program that
    New Cumberland WV 26047 focuses on suggestive selling and making sales training one of your top priorities is essential to driving your profit.
        images Training your wait staff to become top sales performers and making your dining room a profit center is essential to the growth of your restaurant, especially in a sluggish economy. Here are some key selling ideas and specific training strategies:

    The Menu: A Server’s Sales Brochure

    A sales New Cumberland WV 26047 person can not sell properly unless they have obtained the necessary product knowledge. You will benefit by having your team know the menu inside out-yes, that means having them sample every item and learning details such as descriptions, sizes/portions and ingredients. When servers are unfamiliar with food and beverage items, they will lack the confidence they need to sell. Would you buy a computer
    New Cumberland WV 26047 from a dealer who has no experience operating the model you are interested in? Probably not.

    According to Ray Barshay, the owner of River Grille Restaurant and Crabby Joe’s Deck and Grill in Florida, “To keep sales a priority, we place two to three dinner specials on our tables at pre-shift meetings and have servers taste them so they have a solid idea of the New Cumberland WV 26047 flavor. Then, we ask them to fully describe the features and benefits of each item. Being equipped with this knowledge builds our servers confidence to effectively sell to our customers.”
    download At Five-Star Training, we recommend to our clients to provide every server with at least two hours of suggestive selling training upon hiring covering all the basics. Then, as ongoing refreshers, each server should attend New Cumberland WV 26047 pre-shift meetings that touch on core sales strategies. This is a good time to implement sales contests to drive sales motivation. It is a positive habit to fully retrain your servers every six months with at least another two hours. If servers are not recharged, they will run dry. Knowledge is power and power breeds confidence. The more your servers know, the more your New Cumberland WV 26047 profit will grow.

    Up-selling and Making Add-On Sales

    So how can you earn an extra $100,000 each year? It’s simple: Train your wait staff to sell an average of $1 more per customer by specifically teaching them to:

    • Upgrade alcoholic beverages (sell a call instead of a well, a premium instead of a call, or suggest frozen specialty and premium drinks)

    • Offer to add meat, New Cumberland WV 26047 poultry, or seafood to a salad

    • Suggest sides such as mushrooms on steaks and French fries with sandwiches

    The following menu items offered to an entire table will also average to $1.00 more per customer:

    • Offer one dessert for the table to share or a dessert to go

    • Suggest one carafe or bottle of wine/champagne per table

    • Recommend one appetizer per table New Cumberland WV 26047 for everyone to share

    Four Key Selling Strategies

    Here are some additional ideas to teach your wait staff how to effectively sell:
    download-1 Encourage them to…

    Sell with enthusiasm and a smile-show excitement about what you are suggesting. The more enthusiasm generated about a menu item (your favorite), the more likely the customer will order it. For example, say: “Our frozen chocolate Mudslide is outrageous and made with real New Cumberland WV 26047 Godiva chocolate”

    Sell the Benefits-tell the customer how they can benefit from a particular food/beverage item. Here are some examples:

    • Combination appetizers/entrees, so the customer can sample a variety of items

    • Large platters to satisfy hearty appetites

    • Frozen thirst-quenching drinks on hot days such as Pina Coladas and Strawberry Daiquiris

    • Name-brand liquor for a smooth and flavorful taste

    • Wine to complement New Cumberland WV 26047 the entree

    Sell routinely and during all courses of the dining process-the

    more frequently you offer suggestions, the greater the opportunity you will have to increase sales. Keep customers’ minds on food. When they are enjoying one course, preview the next course. For example, say: “Save room for our Krazy Kahlua Koffee.” Be sure to have at least two of your favorites ready to suggest New Cumberland WV 26047 for every course.

    Recognize key selling clues-listen carefully to what the customers say. You may hear some clues that will signal greater sales opportunities. Here are some common phrases:

    • Customers who are celebrating…”It is our anniversary/birthday.” (bottle of wine/champagne)

    • Customers with hearty appetites…”I’m starved.” (large Captain’s Platter)

    • Customers inviting your suggestions…”What do you suggest?” (your favorites)

    Always take the time to properly train your New Cumberland WV 26047 waiters and waitresses and provide them with the key training tools to make them successful sales people. By developing a solid sales training program within your organization, you are sure to expand bottom-line profits with minimal effort by your wait staff.

    Please Note: Always train your wait staff to be aware of the signs of intoxication and to avoid overselling alcohol. Teach your staff to New Cumberland WV 26047 refuse selling any alcohol to minors.

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    Surrounding Areas In West Virginia

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  • Food Server Training in Richwood WV 26261
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  • Food Server Training in Bridgeport WV 26330
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    Food Server Training in Millville WV 25432

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    Food safety is a large part of the food service industry. After all, anyone who works in the industry is responsible for the safety of the general public when they enter the establishment or buy food from a particular company or restaurant. All employees are required to learn about food safety to be able to work in a restaurant or other food service facility. However, the levels of training required are usually
    Millville WV 25432 minimal. As a business owner or restaurant manager, you should take the time to get your employees trained as much as you can in food safety so that you can have a better business overall.
        images Even if it isn’t required, having employees attend food safety seminars and classes beyond the minimum guidelines for the position that they are in is only going to help your business. It might cost a little more money, Millville WV 25432 but letting your employees know that you are invested in them and their careers will make them feel like they are working in an environment that is caring, which generally stimulates better work done in the workplace. Also, having employees that are equally trained no matter what position they hold can help to eliminate the ranking system and help everyone to feel more equal, which creates a more peaceful working environment.
    download Competition and
    Millville WV 25432 proving oneself is a natural instinct. Your managers will obviously have more training than your servers, but they should all learn the same food safety information so that everyone is aware at all times of every possible scenario. By providing your lower status employees with extra training, it will help them to feel more like a part of the group, and less like a part of the workplace food chain. Another reason Millville WV 25432 to provide extra training is that it’s just good for your business. Having employees that are better trained than they need to be can show people that your business has a higher standard than the rest, and give you a better reputation.
    download-1 There is nothing more important than food safety for any business that is in the food service industry. A lack of proper training can create catastrophic events, including food poisoning or Millville WV 25432 allergic reactions because your server didn’t know all the information that they could have known about the kitchen, food preparation, and food safety. It might not be necessary to provide excessive training to wait staff and other employees that don’t work in the kitchen directly, but doing so can level the playing field and create a safer, more positive establishment for employees and customers alike.

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    Surrounding Areas In West Virginia

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  • Food Server Training in Leckie WV 24856
  • Food Server Training in Webster Springs WV 26288
  • Food Server Training in Granville WV 26534
  • Food Server Training in Morgantown WV 26501
  • Food Server Training in Eleanor WV 25070
  • Food Server Training in Elizabeth WV 26143
  • Food Server Training in Hurricane WV 25526
  • Food Server Training in Lewisburg WV 24901
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    Food Server Training in Clarksburg WV 26301

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    Wine service is an extremely integral part of a restaurant’s reputation and bottom line that must be included in every waiter training program. If wine service is performed in an impeccable manner, it will add great value to the customer’s dining experience along with increased revenue for the restaurant and waiter. There are many components to delivering excellent wine service not only for a four star restaurant, but also for the casual dining restaurant. In
    Clarksburg WV 26301 this article, we will discuss how to take the wine order professionally which is the first basic step.
        images First of all, the waiter must know the wine list inside and out meaning the names of the wines, the regions where they are produced, the vintages, and how to describe the wines using superlatives to entice the customers. There are so many different facets to making wines today that it is really an enjoyable experience in simply Clarksburg WV 26301 picking out and discussing the perfect wine to match a meal.

    The waiter must know how to pair the wines with all of the food menu items. The more confidence a customer has in the waiter when asking questions about the wines, the more likely a purchase will be made. If the waiter cannot answer even the simplest of questions about the wine list, then the customer will hesitate to make a purchase. This lack of
    Clarksburg WV 26301 knowledge on the waiter’s part will translate into the customer thinking about how poor the wine service will be delivered in the future. Upselling wines has everything to do with “customer perception”.
    download To begin, the waiter must approach and greet the table with enthusiasm and charm while making eye contact. When taking the order, the waiter must be certain as to the exact wine which is being ordered. If there is any discrepancy, the customer should Clarksburg WV 26301 be asked to physically point out the wine on the list. After understanding the exact order, the waiter must repeat it back to the customer and get the nod of approval. Once the order is taken, it must be subsequently ordered from the bartender correctly.

    Often times, a wine list will contain many of the same types of wines, but from different regions, vintages, and prices, so the waiter must double check to see if the Clarksburg WV 26301 correct wine was delivered by the bartender. This kind of clarification always prevents future problems form occurring. It looks terrible, when it is discovered “at the table”, that the wrong wine was delivered from the bar. As a result, service time and energy will be lost, not to mention how unprofessional it looks.
    download-1 Taking a wine order may not seem like a difficult process, but if done incorrectly, it will be subtracting from excellent restaurant customer Clarksburg WV 26301 service in an immense way that includes the restaurant’s reputation and bottom line. Remember, wine service is in reality a performance. If wine service is done professionally, then an excellent tone will be set for the rest of the meal. The customers are more likely to order more food (more expensive food at that), and leave a bigger tip because they had a great time.

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    Surrounding Areas In West Virginia

  • Food Server Training in Washington WV 26181
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    Food Server Training in Madison WV 25130

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    Food safety is a large part of the food service industry. After all, anyone who works in the industry is responsible for the safety of the general public when they enter the establishment or buy food from a particular company or restaurant. All employees are required to learn about food safety to be able to work in a restaurant or other food service facility. However, the levels of training required are usually
    Madison WV 25130 minimal. As a business owner or restaurant manager, you should take the time to get your employees trained as much as you can in food safety so that you can have a better business overall.
        images Even if it isn’t required, having employees attend food safety seminars and classes beyond the minimum guidelines for the position that they are in is only going to help your business. It might cost a little more money, Madison WV 25130 but letting your employees know that you are invested in them and their careers will make them feel like they are working in an environment that is caring, which generally stimulates better work done in the workplace. Also, having employees that are equally trained no matter what position they hold can help to eliminate the ranking system and help everyone to feel more equal, which creates a more peaceful working environment.
    download Competition and
    Madison WV 25130 proving oneself is a natural instinct. Your managers will obviously have more training than your servers, but they should all learn the same food safety information so that everyone is aware at all times of every possible scenario. By providing your lower status employees with extra training, it will help them to feel more like a part of the group, and less like a part of the workplace food chain. Another reason Madison WV 25130 to provide extra training is that it’s just good for your business. Having employees that are better trained than they need to be can show people that your business has a higher standard than the rest, and give you a better reputation.
    download-1 There is nothing more important than food safety for any business that is in the food service industry. A lack of proper training can create catastrophic events, including food poisoning or Madison WV 25130 allergic reactions because your server didn’t know all the information that they could have known about the kitchen, food preparation, and food safety. It might not be necessary to provide excessive training to wait staff and other employees that don’t work in the kitchen directly, but doing so can level the playing field and create a safer, more positive establishment for employees and customers alike.

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    Surrounding Areas In West Virginia

  • Food Server Training in Milton WV 25541
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    Food Server Training in Naoma WV 25140

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    Wisconsin beverage server training is designed for all employees, managers, and businesses within the alcohol industry to help reduce risks, including injury and death, from the sale and use of alcohol within the state. The state of Wisconsin Department of Revenue requires this training course for all people who work in this industry, including retail cashiers, bartenders, restaurant servers, and even bouncers and doormen at bars and night clubs. This training course
    Naoma WV 25140 serves to educate people on the standards of alcohol use and sale, and is aimed at deterring the sale or use of alcohol by those who are overly intoxicated or not eligible to purchase or consume alcohol, including minors.
    download Anyone who is going to hold an alcoholic beverage license in the state of Wisconsin is required to complete this training course. However, there are a few exceptions. Anyone who is renewing a license, Naoma WV 25140 has held a license within the past two years, completed the course within the past two years, or worked for a company that held a license within the past two years. Anyone else that does not meet this requirement is mandated to take the training course to get a license to serve or sell alcoholic beverages in the state of Wisconsin.
        images The Wisconsin beverage server training course covers laws, intoxication indicators and signs,
    Naoma WV 25140 safe service of alcohol, and other related information. The courses can be taken at local technical and community colleges, as well as through online training programs that are approved by the Department of Revenue in the state of Wisconsin. You can visit the training section on their website to find out if a program is certified by the state, or just look for the state’s approval on the training course description page, Naoma WV 25140 which is generally listed with the information, and will include a link back to the Department of Revenue page.
    download-1 For servers and retail cashiers of alcohol within the state of Wisconsin, this training course must be completed before a job can be started. However, business owners are often offered provisional license if they are enrolled in the Wisconsin beverage server training course when they apply for their alcoholic beverage license. Alcohol licenses in Naoma WV 25140 Wisconsin are only good in the municipality or city where they are offered, which is also taught in the training course. Therefore, any business owner who wants to move their business from one city to another or to expand their business will be required to re-apply for a license in each area. However, the training course does not need to be re-taken in this instance. Re-certification is required every two years, as Naoma WV 25140 a part of continuing education for the alcoholic beverage industry within the state, though.

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    Surrounding Areas In West Virginia

  • Food Server Training in Clarksburg WV 26301
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    Food Server Training in Elkins WV 26241

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    Every worker in every restaurant needs to be trained. Not every restaurant, however takes advantage of training and not every restaurant manager realizes that training is a tool for profit. It is more than teaching a server how to serve and set a table, take an order or serve food. Restaurant training is also marketing, public relations, customer service, and most of all, fun.
        images • Training is
    Elkins WV 26241 an investment into a higher return on profit. Every restaurant has servers to do the basics, but you also need a server to suggest dishes, greet customers, and make those customers feel that they want to return to the restaurant. Having a good server is a far more effective marketing tool than any sign or billboard. For example, if you are running a birthday promotion in Elkins WV 26241 your restaurant, have the server inform other customers what is going on and encourage those customers have their birthday bash at this restaurant. Educate servers to talk to customers that let these customers know there are options in the restaurant. Be flexible and train your staff to be flexible.

    • Employee orientation is also restaurant training, but there needs to be more to training than just talk.
    Elkins WV 26241 You need an ongoing training program to constantly improve and make sure your staff is competent. Let your employees know that they are a part of the restaurant and their marketing skills will give them higher tips and provide the restaurant with higher profits.
    download • Do not just hand an employee a three ring binder employee manual and hope they read it. Do not provide only a Elkins WV 26241 couple of days to learn the ropes. Offer intranet training, restaurant marketing training, and provide interactive learning tools, pictures, customized training books and staff that can help your staff develop. Take advantage of local college training programs. A few days and a few dollars can make a huge difference in the way your restaurant is run and how it is perceived by the public. If the Elkins WV 26241 funds permit, have a specialized trainer on your staff. A trainer who knows all about the restaurant business and what makes a restaurant profitable is invaluable. Of course they can also double as a server or a host/hostess.

    • Find a great restaurant training consultant. Use restaurant training software. Restaurant training includes you as the manager learning public relations, finances, ordering, employee relations and managing space and Elkins WV 26241 time. Restaurant training includes finding the right mix of ambience, menus and servers. A professional restaurant business plan is also absolutely essential for an independent restaurant. Finding sources of funding and having any chance of success will demand that you and your staff be trained.
    download-1 • You can download restaurant business plan templates that will give you a professional, compelling format to help you continue securing capital Elkins WV 26241 and making your plan a reality. Templates will also help you to know the best ways to train your staff. The best plan, however, is to be personable, firm, and communicate with your staff. The staff will be your best commodity if you treat them well.

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    Surrounding Areas In West Virginia

  • Food Server Training in Bruceton Mills WV 26525
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